Summary
Work History
Skills
Timeline
Generic

Michele Mosley

Ft. Pierce

Summary

Dynamic professional with extensive experience in customer service and sales transactions.. Proven ability to enhance customer satisfaction and manage cash handling efficiently. Strong verbal communication skills complemented by a commitment to maintaining organized and safe environments, driving both team success and customer loyalty.

Work History

Bakery Assistant

Winn Dixie
2008 - 2013
  • Washed dishes and sanitized prep area at end of each shift.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.

Bus Aide

St. Lucie County School Board
2007 - 2008
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Completed daily attendance logs for all routes.
  • Used appropriate restraint devices and procedures.

Teacher

Garden Terrace Headstart
2000 - 2001
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Reported to parents and administration about student progress.
  • Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.

Team Leader

Midtown Days Inn
1999 - 2000
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Teacher

Lil' Bears Day Care Center
1999 - 1999
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gathered materials and resources to prepare for lessons and activities.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Actively encouraged children to develop their communication, problem-solving and social skills.

Assistant Store Manager

Dunkin Donuts
1996 - 1998
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Cashier

Kentucky Fried Chicken
1995 - 1996
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Cashier, Returner

K-Mart
1994 - 1995
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Popeyes® Louisana Kitchen
1989 - 1992
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Welcomed customers and helped determine their needs.

Manager

Depot Shoes N.Y.
1989 - 1989
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.

Cashier

Wendy's
1984 - 1988
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Skills

  • Verbal and written communication
  • Returns processing
  • Product restocking
  • Sales transactions
  • Customer service excellence
  • Cash handling and management

Timeline

Bakery Assistant

Winn Dixie
2008 - 2013

Bus Aide

St. Lucie County School Board
2007 - 2008

Teacher

Garden Terrace Headstart
2000 - 2001

Team Leader

Midtown Days Inn
1999 - 2000

Teacher

Lil' Bears Day Care Center
1999 - 1999

Assistant Store Manager

Dunkin Donuts
1996 - 1998

Cashier

Kentucky Fried Chicken
1995 - 1996

Cashier, Returner

K-Mart
1994 - 1995

Cashier

Popeyes® Louisana Kitchen
1989 - 1992

Manager

Depot Shoes N.Y.
1989 - 1989

Cashier

Wendy's
1984 - 1988

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Michele Mosley