Michele Moulos

Practice Administrator

Family Medicine of Stark County

2005.02 - 2020.12

Streamlined office operations by implementing efficient administrative/financial systems and procedures resulting in practice solvency within year of my employment.
Developed and boosted collection processes – increased annual collections by 10 - 12%.
Executed processes to reduce the highest business expense by 50% – reduced overtime to less than 1% annually.
Exceeded ROI for ancillary equipment from 15% - 30%.
Built workflow to meet quality metrics – 90th percentile annually - one of the highest performing practices in Stark County.
Formulated and oversaw all budgets, accounts receivable, accounts payable, and marketing for the office.
Transitioned office from manual accounting system to Sage 50 Accounting software.
Accurately processed bi-weekly payroll, reconciling timecards, calculating PTO, 401K withholdings/loans, and garnishments.
Operated as the 401K Administrator by servicing and administering retirement plans to owners/employees, submitted timely automated contributions, kept accurate recordkeeping, performed annual census computing company match.
Maintained up to date credentialing for providers and regulatory compliance for the practice.
Analyzed/negotiated insurance contracts, reimbursement, coding and billing issues.
Facilitated monthly meeting with board of directors to review financial and profitability reporting.
Instrumental in the strategic planning with growth of new ancillary and laboratory services including ROI/Pro forma, negotiating equipment pricing and financing.
Negotiated pricing with vendors for vaccines, medical equipment and office/medical supplies to maximize revenue.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
Created and implemented organizational policies and procedures.
Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
Oversaw accounting, budgeting, and financial reporting.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Boosted practice growth through the development of marketing initiatives and community outreach efforts.
Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
Skilled at working independently and collaboratively in a team environment.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Summary

Overview

Work History

Sr. Practice Manager

Practice Administrator

Education

M.B.A - Executive Management

B.A. - Business Management

Skills

Timeline

Sr. Practice Manager

Practice Administrator

M.B.A - Executive Management

B.A. - Business Management

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