Michele Mulhair
Moxee City,WA
Summary
Self-motivated bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Adept at taking on multiple simultaneous responsibilities in dynamic environments. Adaptable and resourceful with excellent ability to apply critical thinking to address obstacles. Driven to analyze and streamline operations, fostering top-quality team performance.
Overview
11
11
years of professional experience
Work History
Office Assistant
RUSSELL CRANE SERVICE, INC.
2022.10 - 2023.03
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Completed monthly and quarterly reports for senior management.
- Delivered clerical support by handling range of routine and special requirements.
- Payroll, Accounts Receivable and Accounts Payable weekly.
- Budget for company needs.
Store Manager/Front End Manager
Yakima Grocery Outlet
2014.09 - 2023.03
- Scheduled 20 employees according to skillset and coverage needs and made adjustments to meet unexpected demands.
- Evaluated employee performance and made recommendations for improvements.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees, responded quickly to questions, which improved understanding of job responsibilities.
- Coordinated individual duties after careful evaluation of skill level and knowledge.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Oversaw cash flow of store, including cashier operations, bookkeeping and security.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Merchandiser
Michaels Companies Inc.
2012.02 - 2014.09
- Updated pricing and signage to complete product displays and educate customers.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Answered customer questions regarding store merchandise, department information and pricing.
- Verified products appeared at correct locations in proper quantities.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
Education
Associate Degree - Accounting And Business Management
Trend Business
Yakima, WA1992
Skills
- Staff Management
- Store Merchandising
- Customer Service/Customer Complaint Resolution
- Customer Accounts Management
- Business administration
- Training and mentoring
- Team Building
- Cash Flow and Reconciliation/Cash Handling/Safe Balance
- Schedule Preparation vs labor costs
- Accounts Payable and Receivable
- Safe Work Practices
- Loss Prevention Goals Monitoring
- Microsoft Office/Excel Spreadsheets
- Interview/Process New Hire Forms/New Hire Training
REFERENCES
Dennis Baker, Owner Yakima Grocery Outlet 509-457-1555
Jodee Huylar, Russell Crane Service 509-457-6341
Molly Taylor 509-930-1113
Shalyn Mulhair RNDC/YOUNGS MARKET 509-985-7679
Timeline
Office Assistant
RUSSELL CRANE SERVICE, INC.
2022.10 - 2023.03
Store Manager/Front End Manager
Yakima Grocery Outlet
2014.09 - 2023.03
Merchandiser
Michaels Companies Inc.
2012.02 - 2014.09
Associate Degree - Accounting And Business Management
Trend Business
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