Michele Munda
Kintnersville,PA
Summary
Hard-working, self motivated professional with a strength in managing multiple teams & projects simultaneously. Enthusiastic and well organized with solid background in sales, online marketing, customer service and business development. Excellent communication, written, computer, problem solving and managerial skills. Dedicated leader.
Overview
33
33
years of professional experience
Work History
Owner
Bee Social Designs Co.
12.2019 - Current
- Incorporated business from ground up.
- Designed business plan and executed goals.
- Designed Website and maintain as needed.
- Design and revamp websites for clients.
- Created & maintain all Social Media platforms (Facebook, Instagram, LinkedIn, Twitter)
- Promote businesses via social media daily to generate leads and maximize brand identity.
- Create and monitor promotional approaches to increase sales and profit levels for my company and clients
- Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
- Align branding initiatives and sales strategies with client goals.
- Stay current with market trends to determine optimal pricing of services and to capitalize on emerging opportunities.
- Develop marketing content such as promotional materials and advertisements for social media for clients.
- Experience with Wix, Godaddy, Canva, Vimeo, Ripl, Boosted, Mojo, etc. to create marketing posts, ads, websites to achieve customer engagement for my services and customers
- Customize content calendars
- Monitor online presence of clients brands to engage with users and strengthen customer relationships and ROI
- Facebook & Instagram paid advertising (1 year)
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Experience with Click up, Slack, Quickbooks, Honeybook and Maximizer CRM to maintain files, workflows and administrative records.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Sales Manager
Kelly's Kitchens & Baths
12.2018 - 12.2019
- Daily Social Media Marketing & local advertising to promote services and brand
- Proficiently dealt with all vendors on orders and statuses.
- Assisted on interior design of customer's kitchens, baths, libraries, laundry rooms, closets, etc.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Educated customers on promotions to enhance sales.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assisted customers by answering questions and fulfilling requests.
- Mentored 5 member sales team in applying effective sales techniques and delivering top-notch customer service.
- Developed and nurtured lasting relationships with clients through dedicated assistance and follow up.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Opened and closed store independently when needed.
- Accounts Receivable/Accounts Payable.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Sales Supervisor
JZRM Corporation
10.2016 - 10.2018
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
- Recruited, hired, trained and supervised administrative office staff Answered numerous calls per day by addressing customer inquiries, solving problems and providing new product information.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Provided an elevated customer experience to generate a loyal clientèle.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Set up and explained new membership contracts.
- Politely assisted customers in person and via telephone.
- Implemented marketing strategies Directed calls to appropriate individuals and departments.
- Dedicated to continuously improving sales abilities and product knowledge.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Served as the main liaison between customers, management and sales team.
- Managed all Online Marketing
- Helped drive sales goals and achieve monthly quotas.
- Utilized Maximizer CRM to maintain files and administrative records.
Owner/Operator
Valley View Equine Retirement Ranch, Inc
03.2013 - 10.2017
- Effectively communicate with Equine professionals such as Vets, Dentists, Farriers etc.
- Help with care and handling of horses
- Manage all business finances, A/P and A/R...paying vendors and suppliers for products services rendered.
- Plus, payment of employees and invoicing of customers.
- Manage employees and schedules.
- Prospect to obtain new accounts while maintaining relationships with existing accounts.
- Prepare income statements and balance sheets and projected cash flow.
- Optimize the VVERR website and social media to boost traffic to the sites.
- Monitor income expense sheets to track and adjust expenses.
- Responsible for all advertising.
- Oversee inventory and office supply purchases.
Sales Manager
Creditntell
03.2008 - 03.2011
- Managed a 150-200 company portfolio of national manufacturers in diverse industries. Totaling over a million dollars in sales
- Portfolio consisted of mostly Fortune 500 clients
- Maintained customer relationships with C-Level Executives
- Achieved sales goals and service performance requirements through new customer sales and upgrades.
- Traveled extensively in the U.S.
- Visiting current customers and potential customers to generate new sales.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Worked closely with analysts to ensure customer satisfaction.
- Daily contact to customers to follow up on service, suggest new products and inform them about upcoming events.
- Attended quarterly Network Events to promote current service and new services available.
- Responsible for the A/R collection of my portfolio.
- Lead Qualification.
- Responsible for tracking customer interactions and manage accounts on CRM program.
- Weekly written Sales reports to management.
- Attended/organized yearly tradeshows.
Front Office Manager
Printing & Graphics, Inc
01.2003 - 06.2008
- Managed office supplies, vendors, organization and upkeep.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Helped distribute employee notices and mail around the office.
- Screened all visitors and directed them to the correct employee or office.
- Assisted with receptionist duties, file organization and research and development.
- Researched and resolved accounts payable discrepancies.
- Posted receipts to appropriate general ledger accounts.
- Accounts receivable calls.
Sales Manager
Information Clearinghouse, Inc
09.1995 - 01.2002
- Managed a portfolio of Fortune 500 companies with over 200 accounts totaling over a million dollars in sales, C-Level Executives. (Procter & Gamble, Ocean Spray, Perrier to name a few)
- Supported the sales team in writing proposals and closing contracts.
- Closed an average of 48 sales calls each quarter.
- Contacted customers by phone and email in response to inquiries.
- Promptly resolved all customer requests, questions and complaints.
- Built relationships with customers to establish long-term business growth.
- Supervised a sales force of 10 sales associates.
- Trained all incoming sales team members.
- Lead Qualification.
- Effectively led a seasoned team of partner managers and account coordinators.
- Consulted with clients to resolve problems and provide ongoing customer support.
- Responsible for all A/R on all my accounts.
- Consistently exceeded monthly sales quotas by pursuing leads and expanding the prospect list.
- Traveled extensively in U.S. to visit clients & prospects to generate new sales.
- Attended/organized yearly tradeshows
Floor Manager/Catering Manager
North Street Grill Restaurant
09.1992 - 09.1995
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received an exceptional dining experience.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Carefully interviewed, selected, trained and supervised staff.
- Responsible for coordination of up to 18 servers in restaurant with capacity of 200.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members and assisting on the floor and in the kitchen as needed.
- Opening and Closing responsibilities of restaurant.
Sales Manager
Garden City Hotel
09.1991 - 09.1992
- Responsible for booking and organizing corporate meetings and group room sales
- Handling all logistics and specific needs of customers
- Assisted Banquet Manager with parties, weddings, receptions.
- Cold calling corporate companies for meetings/group rooms for monthly, quarterly or yearly events.
Education
Bachelor of Science - Business Administration And Management
New York Institute of Technology (NYIT)
New YorkSkills
- 12 Years Online/Digital Marketing
- Accounts receivable/Accounts payable
- Operations management
- Strong work ethic
- Decision-making ability
- Attention to detail
- Customer-focused
- Professional demeanor
- Customer Relationship Management Systems
- Microsoft Office
- Strategic business planning
- Customer service
- Hiring, training and supervision
- Networking expert
- Natural leader
- Excellent communication skills
- Organizational skills
- Time management
- Google Docs
- Sales
- B2B
Hobbies/Interests
- Health & Fitness
- Skiing
- Tennis
- Horseback Riding
- Traveling
Timeline
Owner
Bee Social Designs Co.
12.2019 - Current
Sales Manager
Kelly's Kitchens & Baths
12.2018 - 12.2019
Sales Supervisor
JZRM Corporation
10.2016 - 10.2018
Owner/Operator
Valley View Equine Retirement Ranch, Inc
03.2013 - 10.2017
Sales Manager
Creditntell
03.2008 - 03.2011
Front Office Manager
Printing & Graphics, Inc
01.2003 - 06.2008
Sales Manager
Information Clearinghouse, Inc
09.1995 - 01.2002
Floor Manager/Catering Manager
North Street Grill Restaurant
09.1992 - 09.1995
Sales Manager
Garden City Hotel
09.1991 - 09.1992
Bachelor of Science - Business Administration And Management
New York Institute of Technology (NYIT)
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