Michele Munoz

I have 25+ years of experience as a Technical Lead in the Transportation Industry with extensive knowledge of developing and implementing technical strategies. I am looking to use my skills and knowledge to support your business and use my strong communications skills, and act as a trusted advisor to your business partners and team. I actively engage members of cross-functional teams to work collaboratively and understand each other's processes and want to continue to develop the talents of others and building team efforts through your organization vision, accountability, and communications. It is my desire to take part in building and executing the vision that helps move the organization into the future.

• Tennis
• Reading
• Learning new skills
• Watching KC Chiefs
• Yankees Baseball
• Astros Baseball
• Traveling

Provided guidance for team members to understand their role with one-on-one conversations, documentations, and hands on experience with Incident and Change Management, Enjoyed the opportunity to set a positive example to team members. Founded and led the Native American Business Resource Group Group called the Council of Native Americans (CNA)., Recruited employees to volunteer their time to help make a difference in the community and for BNSF Railway.

Quickly engaged and communicated Severity 1 and 2 incidents with support groups and management, Make Things Happen - Love to learn and find opportunities to grow and make a difference with my team members.

Always looking for ways to look outside of the box on Critical Major Incidents/follow-up/resolutions and looking for support teams to enhance their effectiveness by means of asking questions and listening to support teams identify possible solutions.

Engaged and involved with Change Management Process and expectations where I used these skills to train new Change Management team members and expectations. Also, engaged in reviewing Significant changes and asking questions / clarification when changes not as expected with Change team members and Support Teams.

Making development a priority - Completed AWS Cloud Practitioner courses. Completed Security Courses as required by Security Team. Always looking for opportunities to grow myself and team members.