Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Murphy

Deltona,Florida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

32
32
years of professional experience

Work History

Parts to Service Liason

San Jose Harley-Davidson
07.2023 - Current
  • Increased customer repeat business through exceptional relationship management skills and proactive issue resolution strategies.
  • Expedited problem resolution by facilitating effective communication between clients and internal teams.
  • Contributed to the growth of an extensive customer base by providing exceptional service, maintaining a high level of professionalism, and representing the company''s values.

Service Advisor

San Jose Harley-Davidson
10.2021 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Motorclothes Associate

San Jose Harley-Davidson
07.2021 - Current
  • Aided in reducing shrinkage levels by diligently monitoring the sales floor for potential theft or suspicious activity.
  • Facilitated prompt resolution of any customer complaints or concerns regarding products or services, ensuring loyalty and repeat business.
  • Enhanced customer satisfaction by providing personalized assistance in selecting suitable motorclothes and accessories.
  • Collaborated with team members to create engaging promotional events, boosting store traffic and sales.

Motorclothes Associate

Oakland Harley-Davidson
06.2020 - 07.2021
  • Aided in reducing shrinkage levels by diligently monitoring the sales floor for potential theft or suspicious activity.
  • Facilitated prompt resolution of any customer complaints or concerns regarding products or services, ensuring loyalty and repeat business.
  • Enhanced customer satisfaction by providing personalized assistance in selecting suitable motorclothes and accessories.
  • Collaborated with team members to create engaging promotional events, boosting store traffic and sales.

Seafood Specialist

The Fresh Market
04.2016 - 06.2020
  • Proactively identified opportunities for cost savings by negotiating favorable contract terms with suppliers and minimizing wastage throughout the supply chain.
  • Implemented quality control measures that resulted in a reduction of customer complaints related to product freshness or taste issues.
  • Supported overall store performance by collaborating with other departments, participating in cross-functional initiatives as needed.
  • Promoted a safe working environment by adhering to food safety regulations and maintaining a clean, organized workspace.
  • Consistently met or exceeded departmental performance targets through effective planning, execution, monitoring, and adaptation of work processes.
  • Spearheaded efforts to introduce sustainable sourcing practices, contributing to an environmentally responsible business model while meeting customer demands for responsibly-sourced products.

Deli Clerk

Publix Supermarkets Store
03.2012 - 06.2016
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Maintenance Technician

Peterson's Harley-Davidson Of Miami
07.1998 - 08.2013
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Distribution Center Associate

Motorola Solutions
03.1992 - 07.1998
  • Improved order processing efficiency by accurately picking and packing items.
  • Collaborated with team members to optimize workflows and improve overall productivity in the distribution center.
  • Safeguarded company assets by following security protocols and reporting any suspicious activities or discrepancies.
  • Expedited customer orders by coordinating with shipping providers for timely deliveries.

Education

High School Diploma -

Mcarthur High School
Hollywood, FL
05.1991

Skills

  • Sales Support
  • Meeting facilitation
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Understanding Customer Needs
  • Problem Resolution

Timeline

Parts to Service Liason

San Jose Harley-Davidson
07.2023 - Current

Service Advisor

San Jose Harley-Davidson
10.2021 - Current

Motorclothes Associate

San Jose Harley-Davidson
07.2021 - Current

Motorclothes Associate

Oakland Harley-Davidson
06.2020 - 07.2021

Seafood Specialist

The Fresh Market
04.2016 - 06.2020

Deli Clerk

Publix Supermarkets Store
03.2012 - 06.2016

Maintenance Technician

Peterson's Harley-Davidson Of Miami
07.1998 - 08.2013

Distribution Center Associate

Motorola Solutions
03.1992 - 07.1998

High School Diploma -

Mcarthur High School
Michele Murphy