Michele Myers
PITTSBURGH,PA
Summary
Scheduling Coordinator versed in planning and coordinating workflow. Experienced in Human Resources and Client schedule management. Supervise schedules and projects for timely completion and satisfaction of clients expectations. Excellent interpersonal, leadership, communication and organizational skills. Over 30 years of customer service skills.
Overview
30
30
years of professional experience
Work History
Human Resources Manager/Scheduling Manager/Client Service Representative
Home Instead
09.2016 - Current
- Manage department and be certain all information has been confirmed through caregivers and clients.
- Matched up caregivers with clients depending on their needs, location and availability.
- Confirm with caregivers over phone in order to schedule, remind and follow up on shifts they have accepted
- Confirm with clients over phone and email, to let them know who their caregivers would be and answered any questions they may have had about caregiver coming.
- Email or mail reminders to caregivers or clients when appropriate to confirm schedules
- Create best schedule possible for caregiver and client by matching availability, skills and needs
- Developed and implemented scheduling policies
- Created weekly and monthly reports and presentations
- Maximized performance by monitoring daily activities and mentoring team members
- Responsible for scheduling caregivers and maintaining overtime under 3%
Administrative Assistant
Home Instead
01.2014 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Owner/Operator
Swissvale Convenience Store
01.1993 - 01.2014
- Responsible for handling bookkeeping and daily deposits
- Monitor business activities to ensure that efficiently and effectively provide needed services while staying within budgetary limits
- Manage staff and prepare work schedule
- Establish and implement policies, goals, objectives, and procedures
- Determine staffing requirements, and interview, hire and train new employees
- Review financial statements, sales, activity reports and other performance data to measure productivity and goal achievement and determine areas needing cost reduction
- Determine goods and services to be sold and set prices and credit terms, based on forecasts of customer demand
- Perform sales floor work such as greeting or assisting customers, stocking shelves and taking inventory
- Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Managed day-to-day business operations
- Trained and motivated employees to perform daily business functions.
Education
Community College of Allegheny County
Skills
- Leadership
- Confidentiality requirements
- Daily timekeeping
- Schedule organization
- Schedule Management
- HR understanding
- Performance reviews
- Client Schedule Management
Accomplishments
Motivated business professional bringing a 22-year career in owning and managing a small business and driven to exceed sales goals and build long term relationships with customers. Used previous skills to manage the Scheduling Department, Human Resources Department and maintain Client Schedule management while utilizing caregivers and managing to keep overtime under 3%.
Timeline
Human Resources Manager/Scheduling Manager/Client Service Representative
Home Instead
09.2016 - Current
Administrative Assistant
Home Instead
01.2014 - 09.2016
Owner/Operator
Swissvale Convenience Store
01.1993 - 01.2014
Community College of Allegheny County