Overview
Work History
Skills
Timeline
Work Preference
Work Availability
Generic

Michele Nalani Ruiz

Brentwood,CA

Overview

10
10
years of professional experience

Work History

Customer Support, Estimator, Dispatch, Billing

All Pro Glass Inc.
04.2024 - Current
  • Answering all calls from customers. Selling glass for cars, rv, and sunroofs. Managing the auto technicians routes throughout the day. Handling payments, billing, quickbooks, invoicing. Built relationships with major car dealerships,and automotive body shops in Contra Costa. Utilizing excel. Word and drafting letters for customers' accounts.

Customer Service Rep

Edward Dutra Insurance Agency Inc.
01.2023 - 04.2024
  • Solicit new business and maintain current business levels in order to achieve or exceed sales production goals. Expand business by proactively building relationships with existing customers to meet the agreed upon production goals. Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in the agency management system. Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their Needs.

Inside Sales Rep

Master Halco
10.2019 - 07.2021
  • Answered calls from customers that purchased Fencing supplies, email orders, and fax. Handled all the checks for the branch by using a scanning system from the bank provided. Ran credit cards for payments also. Did reporting to District managers on basis provided admin work for the branch manager when needed. Attended training on fencing and did the truck routing for the drivers.
  • CLOSED DUE TO COVID-19

Call Center Supervisor

Chapel of The Chimes
02.2019 - 09.2017
  • Implemented a brand-new call center for the company at this location. We have four call center representatives and average 300 calls per day. Each call varies, we are trained to take every type of call that comes in. We dispatch the transportation team to various locations to pick up the loved ones and help the families with anything they need. Scheduling appointments, locating directors, accounting team, family service counselors, and management team.

Food Service Manager

Aramark
08.2015 - 05.2017
  • Dedicated in providing excellent food service and making operational and procedural improvements Oversaw the large dining hall at the Cal State East Bay University They were a full-service dining hall that served over 1700 meals a day to students and administration staff. Provided detailed monthly departmental reports and updates to senior management. Interviewed, hired and trained new quality customer service representatives. Ran a day-to-day operation of a full-service café serving breakfast, lunch, and dinner. Experienced with fiscal responsibility including budget, P&L account, and food and labor cost. Food and labor cost, exceptional customer service, leadership skills, and marketing strategy.
  • Contract Ended

Skills

  • Customer Service Supervisor
  • Phone Etiquette
  • Call Center Supervisor
  • Food Manager
  • Account Management
  • Inside Sales Rep
  • Exceptional customer service

Timeline

Customer Support, Estimator, Dispatch, Billing

All Pro Glass Inc.
04.2024 - Current

Customer Service Rep

Edward Dutra Insurance Agency Inc.
01.2023 - 04.2024

Inside Sales Rep

Master Halco
10.2019 - 07.2021

Call Center Supervisor

Chapel of The Chimes
02.2019 - 09.2017

Food Service Manager

Aramark
08.2015 - 05.2017

Work Preference

Work Type

Part TimeFull Time

Location Preference

Remote

Salary Range

$0/yr - $0/yr

Important To Me

Work from home option4-day work weekPaid time offPaid sick leave

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Michele Nalani Ruiz