Michele Neely
Gardendale,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Owner
Tiger Rock Gardendale
Gardendale, AL
01.2023 - Current
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Relationship Banker II
Regions Bank
Forestdale, AL
10.2022 - Current
- Advised customers on bank products, services and financial planning options.
- Identified financial needs of customers and presented appropriate product and service options.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Modified, opened and closed customer accounts.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Integrated marketing promotions and programs into conversations to educate and inform customers.
- Complied with security procedures and protocols when opening and closing bank vault.
Scanning Coordinator
Publix Grocery Store
Gardendale, AL
03.2018 - 10.2022
- Completed price changes and maintained proper signage for product displays.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
- Conducted price audit scans and documented results in propriety software.
- Coordinated seasonal and promotional marketing collateral and executed signing packages.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Researched and prepared reports required by management.
Office Manager
All Creatures Pet Hospital
Gardendale, AL
02.2014 - 03.2018
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans.
Education
Animal Care Specialist - Veterinarian Assisting
Professional Career Development Institute
Correspondence09.2004
High School Diploma -
Gardendale High School
Gardendale, AL05.2004
Skills
- Project Management
- Strategic Planning
- Business Development
- Operations Management
- Relationship Building
- Financial Management
- Client Service
- Marketing and Advertising
- Financial Planning
- Verbal and Written Communication
- Administrative Oversight
- Program Creation and Implementation
- Customer Relations
Timeline
Owner
Tiger Rock Gardendale
01.2023 - Current
Relationship Banker II
Regions Bank
10.2022 - Current
Scanning Coordinator
Publix Grocery Store
03.2018 - 10.2022
Office Manager
All Creatures Pet Hospital
02.2014 - 03.2018
Animal Care Specialist - Veterinarian Assisting
Professional Career Development Institute
High School Diploma -
Gardendale High School