Michele Nesic
Practice Administrator
Boca Raton
Summary
Dynamic Practice Administrator at First Choice Neurology with expertise in operations management and human resources. Achieved significant practice growth through strategic planning and effective marketing initiatives. Enhanced patient satisfaction and streamlined billing processes, ensuring compliance with HIPAA regulations. Proven ability to foster teamwork and develop staff, driving continuous improvement in service delivery.
Overview
16
16
years of professional experience
Work History
Practice Administrator
First Choice Neurology
12.2009 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Spearheaded successful accreditation efforts resulting in improved recognition within the medical community.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Partnered with local healthcare organizations to facilitate networking events aimed at raising awareness about available specialty services provided at our clinic.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Supervised team of 24 office personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Created and implemented organizational policies and procedures.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
High School Diploma -
Paul VI High School
Haddonfield, NJSkills
Operations management
Scheduling coordination
Patient relations
Revenue cycle management
Performance improvement
Human resources management
HIPAA compliance
Medical billing
Practice marketing
Credentialing management
Healthcare information systems
Employee performance
Client consulting
Supplies ordering
Staff management
Strategic planning
Payroll administration
Strategic business planning
Workflow management
Bookkeeping
Marketing
Staff development
Continuous improvement
Timeline
Practice Administrator
First Choice Neurology
12.2009 - Current
High School Diploma -
Paul VI High School
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