Summary
Overview
Work History
Education
Skills
Timeline
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Michele Stevens

Mason,Ohio

Summary

Experienced professional with a strong track record in fast-paced office settings. Dedicated to providing outstanding clerical and operational support to professionals. Approachable and positive, with the ability to make sound decisions while efficiently managing a wide range of daily tasks. Highly skilled in organizing office supplies, handling paperwork, and addressing project requirements.

Overview

14
14
years of professional experience

Work History

Administrative Assistant to Owner

UMCincy
05.2019 - 12.2024
  • Drove customer feedback to deliver information to management for corrective action.
  • Scheduled appointments between clients and customers and internal staff members.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Conducted thorough credit and background checks on loan applicants.
  • Verified that all conditions of the loan have been met prior to disbursement of funds.
  • Contacted outside sources, references and vendors to verify client financial information.
  • Processed loan documents and ensured compliance with federal regulations.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Managed communication between loan officers, underwriters, and clients to ensure timely processing.
  • Coordinated with underwriters to resolve loan application issues and discrepancies.
  • Filed completed packages quickly and efficiently.
  • Researched discrepancies in documentation received from applicants or third parties.
  • Answered questions and advised customers regarding loans and transactions.
  • Submitted completed loan packages to underwriting department for approval or denial decisions.
  • Utilized loan processing software for data entry and to streamline workflow.
  • Accepted payment on accounts.
  • Communicated regularly with customers throughout the entire process from origination through closing.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Answered questions from customers regarding products and services offered by the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.

Fitness and Health Supervisor

City Of Mason
01.2011 - 04.2019
  • Managed a team of 20 Group Exercise instructors in their daily activities
  • Helped Create and maintain class schedules
  • Held monthly meetings with team and management
  • Involved in interviewing and hiring of new team members
  • Created and delivered yearly reviews
  • Maintained accurate class counts
  • Ordered and budgeted for new equipment
  • Maintenance, care, and cleaning of company equipment
  • Teach multiple formats of group exercise classes
  • Created special program to generate revenue for center
  • Proven experience of managing the administration and operations of a fitness center
  • Proven experience of forward planning, and strategic planning
  • Exceptional knowledge and understanding of the impact of health and safety regulations in the fitness facility
  • Great understanding of and commitment to the importance of customer care and its implementation
  • Profound knowledge of health and fitness best practice and relevant legislation
  • Ability to manage, train and motivate staff
  • Deep ability to manage working time effectively and prioritize tasks appropriately
  • Immense ability to work as part of and lead a team
  • Strong ability to multi-task and delegate effectively
  • Exceptional ability to work independently without close supervision
  • Strong familiarity with using computers in a Windows environment - word-processing, spreadsheets, databases, email and the Internet
  • Ability to use membership databases
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
  • Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
  • Created promotional materials such as flyers and brochures to advertise services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Supervised staff during peak hours to ensure customer satisfaction was met.
  • Trained new staff members on proper use of exercise equipment and safety protocols.
  • Collaborated with other departments within the organization on joint initiatives.
  • Drafted and implemented fitness programs tailored to individual client's goals.
  • Maintained a clean, organized environment throughout the facility at all times.

Education

Cincinnati State University - General Coursework

Cincinnati State University
Cincinnati, OH
01.2002

Skills

  • Windows
  • Excel
  • Powerpoint
  • Microsoft Office and Word
  • Document management
  • Problem-Solving & Critical Thinking
  • Customer Service & Relationship Management
  • Project Management
  • Communication & Public Speaking
  • Detail Orientation
  • Time Management & Organization
  • Calendar Management
  • Leadership & Teamwork

Timeline

Administrative Assistant to Owner

UMCincy
05.2019 - 12.2024

Fitness and Health Supervisor

City Of Mason
01.2011 - 04.2019

Cincinnati State University - General Coursework

Cincinnati State University

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Michele Stevens