Michele O'Brien
Savannah,GA
Summary
Experienced Learning & Development Consultant and Employee Benefits Specialist with over 15 years of experience in client management, curriculum development for sales professionals, and delivery of virtual and classroom courses. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs. Highly knowledgeable about different benefit service plans, cost-sharing strategies and market trends.
Overview
14
14
years of professional experience
Work History
National Growth Learning Consultant
OneDigital
07.2022 - 10.2023
- Partnered with both the National Sales and the Learning & Development teams to onboard and train producers and consultants.
- Developed effective training support for prospecting, selling and retaining clients and successfully trained 500+ growth focused team members.
- Identified and created best practices to integrate and scale development of sales and technical skills for our growth team members.
- Managed multiple concurrent projects with strong time management skills, ensuring timely completion of all tasks without compromising quality or client satisfaction.
- Identified skill gaps and recommended appropriate learning interventions resulting in increased workforce proficiency.
Senior Sales Readiness Consultant
UnitedHealthcare
01.2014 - 07.2022
- Led creation and implementation of relevant training solutions to support and enhance performance of sales and broker audiences.
- Leveraged sales experience to develop targeted training solutions
- Collaborated effectively with cross-functional project teams and produced high-quality training.
- Delivered instructor-led sessions with exceptional facilitation skills and training expertise.
- Evaluated learner progress through assessments, identifying areas for improvement and adapting instructional strategies accordingly.
- Developed innovative learning strategies, resulting in increased revenue and business growth.
- Designed tailored training programs for employees at various levels, boosting overall skillsets.
- Liaised with leadership, key stakeholders, and sales teams to better understand their needs and recommend appropriate solutions.
- Helped meet changing demands by recommending improvements to existing programs.
- Consistently exceeded NPS scores and overall course-evaluation goals.
Strategic Account Executive
UnitedHealthcare
05.2009 - 12.2013
- Managed book of business with self-funded and fully insured clients with 100-5,000 employees.
- Led contract renewal discussions, reinforcing customer value propositions while negotiating favorable terms for organization.
- Leveraged CRM systems to efficiently manage account information, streamline processes, and track progress towards strategic goals.
- Met with clients to develop employee cost-sharing strategies.
- Addressed employee inquiries and concerns with empathy, providing clear explanations and guidance on complex benefits topics.
- Analyzed market trends to design competitive benefits packages for various industries.
- Maintained up-to-date knowledge on industry developments and legislative changes to provide accurate guidance to clients regarding their employee benefits strategies.
- Educated employees about their benefits options through presentations and workshops, fostering a better understanding of available resources.
- Enhanced client and broker relationships through consistent communication and providing timely solutions to their concerns.
- Provided expert advice on benefit plan designs tailored to specific company cultures and demographics, ensuring optimal fit for each organization's unique workforce needs.
- Conducted annual reviews of benefit plans, resulting in updated offerings that catered to evolving employee needs.
Education
Master of Education - Education Administration
North Dakota State University
Fargo, NDBachelor of Arts -
Catawba College
Salisbury, NCSkills
- Training Delivery
- Learning Analytics
- Learning Management Systems
- Training Program Development
- Course design
- Adult Learning Theory
- Account Management
- Mobile Learning
- Sales expertise
- Benefits analysis
- Underwriting principles
- Client needs analysis
Timeline
National Growth Learning Consultant
OneDigital
07.2022 - 10.2023
Senior Sales Readiness Consultant
UnitedHealthcare
01.2014 - 07.2022
Strategic Account Executive
UnitedHealthcare
05.2009 - 12.2013
Master of Education - Education Administration
North Dakota State University
Bachelor of Arts -
Catawba College
Licenses And Designations
Life & Health Producer License, Georgia #3451916