Michele Olson
San Antonio
Summary
Dynamic professional with extensive experience in customer service and accounts receivable management at MobilityWorks. Demonstrated success in regulatory compliance and audit completion, ensuring adherence to industry standards. Proficient in QuickBooks and skilled in fostering team collaboration to enhance operational efficiency. Consistently exceeds performance goals in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Service Administrator
MobilityWorks
San Antonio
06.2021 - 05.2025
- Worked independently with strong ability to multitask with excellent organizational skills.
- First line of heavy customer service in person and by phone.
- Assisted Service and Sales department with necessary documentation needed.
- Managed service/sales accounts receivables.
- Answer BDC leads and complete all outbound required calls (150 a month/always exceeded goal).
- Completed and maintained all regulatory documents and policy procedures regarding OSHA and other safety regulations and all state mandated regulations.
Owner/General Manager
Olson Recreation I & II, Inc.
Des Moines
06.2007 - 10.2020
- Customer Service of utmost importance, with customers as well as venders.
- Completed all human resource responsibilities as well as inventory control, marketing and bookkeeping including quarterly reporting and payroll.
Regulatory Specialist
Texas Oncology
Dallas
01.2005 - 01.2007
- Responsible for working with Doctor’s maintaining all regulatory documents required for cancer research studies.
- Completed successfully an FDA Audit.
Education
Business Management School -
Brunswick Business Management School
Chicago, IL01.1992
High School Diploma -
Washburn Rural High School
Topeka, KSCosmetology Degree -
Stewart School of Hairstyling
Sioux City, IASkills
- Customer service excellence
- Accounts payable and receivable
- Payroll management
- Quarterly reporting
- Human resource management
- Management experience
- Recruiting and interviewing
- Marketing strategies
- QuickBooks proficiency
- ADP software expertise
- Salesforce utilization
- Bookkeeping accuracy
- Office administration skills
- Account reconciliation
- Event planning coordination
- General ledger reporting
- Bank reconciliation processes
- Financial analysis techniques
- Retail management expertise
- Inventory control systems
- Software adaptability
- Data entry accuracy
- Documentation management skills
- Problem-solving abilities
- Team collaboration skills
- Time management proficiency
- Attention to detail focus
- Front office administration tasks
- Cash handling expertise
- Customer-focused approach
- Appointment scheduling skills
- Meeting deadline adherence
- Inbound call handling skills
- Payment processing efficiency
- Telephone etiquette proficiency
- Task prioritization abilities
- Effective communication skills
Additional Information
Have excellent work ethic, dependable, reliable and flexible., Very dedicated, detailed oriented, multi-tasker, with exceptional customer service skills.
Timeline
Service Administrator
MobilityWorks
06.2021 - 05.2025
Owner/General Manager
Olson Recreation I & II, Inc.
06.2007 - 10.2020
Regulatory Specialist
Texas Oncology
01.2005 - 01.2007
Business Management School -
Brunswick Business Management School
High School Diploma -
Washburn Rural High School
Cosmetology Degree -
Stewart School of Hairstyling