Michele Orsini
Elizabeth,PA
Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
27
27
years of professional experience
Work History
Registered Nurse
UPMC
10.2023 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Donor Care Supervisor
Vitalant
12.2016 - 07.2020
- Enhanced donor satisfaction by implementing efficient scheduling systems and streamlining communication processes.
- Increased donor retention rates by providing exceptional customer service and fostering strong relationships with donors.
- Streamlined donation processing procedures, resulting in reduced wait times for donors and improved overall efficiency.
- Implemented effective training programs for new staff members, ensuring a smooth onboarding process and consistent performance standards.
- Optimized workflow processes, leading to increased productivity within the Donor Care team.
- Collaborated with other departments to improve cross-functional communication and enhance overall organizational effectiveness.
- Established key performance indicators for the Donor Care team, driving a culture of accountability and high-performance standards.
- Maintained accurate donor records, ensuring timely updates and strict adherence to data protection regulations.
- Resolved complex donor issues promptly, demonstrating empathy and professionalism while upholding organizational values.
Phlebotomy Supervisor
AHN
04.1997 - 12.2016
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
Education
Associate of Science - Nursing
West Penn Hospital School of Nursing
Pittsburgh, PA05.2023
Associate of Science - Liberal Arts And General Studies
Community College of Allegheny County
Pittsburgh, PA05.2016
Skills
- Intravenous therapy
- IV setup
- Chart updating
- Medication and IV administration
- Patient Management
- Patient Discharge
- HIPAA Education
- Medication Distribution
- Direct Patient Care
- Patient Evaluation
- Patient Relations
- Intake and discharge
- Medication Administration
- Patient and family advocacy
- Patient care planning
- Patient Assessment
- Clinical judgment
Timeline
Registered Nurse
UPMC
10.2023 - Current
Donor Care Supervisor
Vitalant
12.2016 - 07.2020
Phlebotomy Supervisor
AHN
04.1997 - 12.2016
Associate of Science - Nursing
West Penn Hospital School of Nursing
Associate of Science - Liberal Arts And General Studies
Community College of Allegheny County