Michele Pacheco

Customer-centric and dynamic professional with hands-on experience in delivering effective customer support and overseeing day-to-day operations. Adept at delivering and maintaining compliance regulations and providing required information regarding company products/services, as well as responding to queries, along with demonstrated ability to showcase exceptional performance within remote-based roles. Recognized history of consistently achieving record-high customer and guest satisfaction. I am well-prepared to manage a diverse range of administrative tasks, including responding to calls and emails, managing transactions and schedules, raising orders, and planning programs. Proficient in analyzing and promptly resolving customer complaints and managing overall hospitality operations, growing repeat business, and maximizing profit growth. Ability to devise and implement strategic initiatives to promote company reputation and commercial success. Articulate communicator with strong interpersonal, relationship-building, decision-making, and multitasking skills.

• Medical Transcription Course – 2008 | U.S. Career Institute - Finished course in six months with final average of 89
• Plaza School Certificate
• Medical Transcription Certificate
• Legal Secretary Certificate