Michele Palardy
Palm Coast,FL
Summary
Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel.
Overview
29
29
years of professional experience
Work History
Senior Corporate Travel Consultant
Motion recruitmant
Palm Coast, Florida
01.2024 - 11.2024
- Created itineraries for corporate clients, ensuring cost-effectiveness and adherence to company policies.
- Ensured customer satisfaction by promptly responding to inquiries and resolving any issues that may arise during trips.
- Assisted with the development of corporate travel policies to ensure compliance with government regulations.
Corporate Travel Consultant
CWT travel
Palm Coast, FL
07.2017 - 09.2023
- Booked transportation, coordinated schedules and organized conferences and meetings for business professionals using Sabre
- Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Made travel reservations involving flights, hotel and rental cars.
- Worked with groups, couples and executive clients to arrange travel arrangements.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Corporate Travel Agent
excelis Inc
Palm Coast, FL
01.2016 - 06.2017
- Contacted airlines, hotels, transportation companies and other service providers to resolve problems.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Booked flights, reserved hotels and set up ground transportation for individual travelers and groups of different sizes.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Explained security issues and protocols with individuals traveling to highly insecure areas like [Africa].
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Ticket Agent/Gate Agent
US Airways
Orlando, FL
11.2013 - 10.2015
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Checked luggage and directed passengers to concourses and piers.
- Entered information in [Sabre] system to maintain updated details related to customer ticket orders, reservations and payment method.
- Searched for and located available seats, cabins and flights for passengers.
- Utilized trip schedules and rate books to determine transportation times, routes and prices for customers.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Printed itineraries and tickets for average of [150] passengers each day.
- Provided clients with assistance in preparing required travel documents and forms.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Cruise Agent
Cruises Only
Altamonte, FL
09.2011 - 09.2013
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Answered [100] calls per shift to assist with customer questions and concerns.
- Exceeded customer satisfaction by finding creative solutions to problems.
Reservation Agent/ticket Counter and Gate Agent
Continental Airlines
Tampa, FL
01.2002 - 09.2011
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Relayed information on availability, pricing and discounts to customers.
- Assembled and issued tickets, travel insurance policies and itineraries.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Printed itineraries and tickets for average of (150) passengers each day.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Provided clients with assistance in preparing required travel documents and forms.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Travel Agent
Airline Reservations Network
Orlando, FL
01.1996 - 09.2001
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Education
Certificate To Travel -
West Palm Community College
West Palm Beach, FL09.1996
Skills
- Travel Arrangements
- Relationship Building
- Transportation Booking
- Microsoft Office
- Data Entry
- Customer Service
- Travel Date Coordination
- Travel Package Documentation
- Foreign Country Regulations
- Detail-Oriented
- Travel Itineraries
- Administrative Tasks
- Leisure Travel
- Travel Planning
- Active Listening
- Travel and Accommodations Explanation
- Reservations Booking
- Travel Promotions
- Government Travel
- Travel Cost Computation
- Tour Package Sales
- Tour and Travel Quotes
- Payment Processing
- Sabre Central Command Trained
- Critical Thinking
Timeline
Senior Corporate Travel Consultant
Motion recruitmant
01.2024 - 11.2024
Corporate Travel Consultant
CWT travel
07.2017 - 09.2023
Corporate Travel Agent
excelis Inc
01.2016 - 06.2017
Ticket Agent/Gate Agent
US Airways
11.2013 - 10.2015
Cruise Agent
Cruises Only
09.2011 - 09.2013
Reservation Agent/ticket Counter and Gate Agent
Continental Airlines
01.2002 - 09.2011
Travel Agent
Airline Reservations Network
01.1996 - 09.2001
Certificate To Travel -
West Palm Community College
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