MICHELE PALM

To provide assistance with work overflow from several areas to include-

Handling overflow of incoming calls

Incoming fax distribution

Verify fund availability thru Marrick for patient visits

Distribute incoming faxes and referral information to correct department

Chart prep for patient visits

Scanning and entering patient demographic information from intake forms

Other tasks as needed

Check out patients from appointments, schedule follow up visits or procedures, verify insurance, verify demographics and verify referrals. Scan referral and chart documents.

• Efficiently managed high volumes of incoming correspondence, prioritizing tasks based on urgency and importance.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Supported office staff and operational requirements with administrative tasks.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Supported office staff and operational requirements with administrative tasks.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Obtained payments from patients and scanned identification and insurance cards.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

• Assisted in guiding owners in hiring of new employees and assisted in training of all new hires
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Scheduled employees to maintain adequate coverage during business hours.
• Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
• Researched, calmed and rapidly resolved client conflicts to prevent loss of sales
• Managed customer interfacing, staff concerns and scheduling, inventory control and end of day reports and banking.

Answered multi-line phone system,
creating a positive verbal connection between the
customers and claims in a timely fashion.
Worked productively in fast-moving work
environment to process large volumes of claims.
Interviewed policyholders to verify information and
obtain additional details.
Maintained accurate and up-to-date records of
claim information for future reference.
Checked documentation for accuracy and validity
on updated systems.
Carried out administrative tasks by communicating
with clients, distributing mail, and scanning
documents.
Communicated effectively with staff members of
operations, finance and clerical departments.