Michele Paradiso
Davenport,FL
Summary
Customer-focused individual known for high productivity and efficient task completion. Ability to leverage analytical thinking and creativity to solve problems in fast-paced environments.
Excel in communication and problem-solving, ensuring positive experiences and outcomes for customers.
Overview
22
22
years of professional experience
1993
1993
years of post-secondary education
Work History
Personal & office assistant
Roman E&G Corporation
Newark, New Jersey
11.2009 - 04.2022
- Provided customer service, addressing inquiries and resolving issues promptly.
- Utilized emotional intelligence and diplomatic communication to defuse conflict.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Maintained confidentiality of sensitive information and documents.
- Monitored and directed work of lower-level clerks.
- Acted as a liaison between different departments when necessary.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Data Conversion Operator
US Postal Service
Kearny, New Jersey
03.2006 - 04.2009
- Operated data entry systems to convert postal information accurately.
- Reviewed and verified data for completeness and accuracy.
- Trained new staff on data conversion procedures and best practices.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
Customer Service Supervisor
MetroMedia
Ridgefield Park, New Jersey
03.2000 - 03.2005
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
CMA - Medical Assistant
Hohokus School of Business And Medical Sciences
Hohokus , NJ 09.1993 - 11.1994
St. Mary’s High School
Rutherford, NJSkills
- Customer relationship management
- Conflict resolution
- Effective communication
- Active listening
- Attention to detail
- Time management
- Emotional intelligence
- Data entry proficiency
- Maintaining confidentiality
- 70 wpm typing speed
- Complex Problem-solving
- Customer service
Timeline
Personal & office assistant
Roman E&G Corporation
11.2009 - 04.2022
Data Conversion Operator
US Postal Service
03.2006 - 04.2009
Customer Service Supervisor
MetroMedia
03.2000 - 03.2005
CMA - Medical Assistant
Hohokus School of Business And Medical Sciences
09.1993 - 11.1994
St. Mary’s High School