Summary
Overview
Work History
Education
Skills
Timeline
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Michele Parsons

Carrollton,GA

Summary

Accomplished Office Manager with a proven track record at KRG Inc, enhancing team productivity and streamlining operations. Expert in office management and customer relations, demonstrated through effective communication and meticulous financial oversight. Achieved significant improvements in client satisfaction and operational efficiency, leveraging both organizational skills and account reconciliation expertise.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

21
21
years of professional experience

Work History

Office Manager

KRG Inc
03.2019 - 01.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

General Manager

Little Hawaiian
09.2003 - 02.2019
  • Managed accounts payable/receivable for vendors.
  • Managed employee reviews/evaluations, training, schedules, and contract details/negotiations.
  • Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed caterings of special events including weddings and corporate events.

Education

High School Diploma -

Alexander High School
Douglasville, GA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Payroll and budgeting
  • Account reconciliation
  • Payroll processing
  • Bookkeeping
  • Clerical support

Timeline

Office Manager

KRG Inc
03.2019 - 01.2025

General Manager

Little Hawaiian
09.2003 - 02.2019

High School Diploma -

Alexander High School

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Michele Parsons