Summary
Overview
Work History
Education
Skills
LANGUAGES
Sales Experience, 30 + years of Customer Service experience
Timeline
Generic

MICHELE PASQUALE

Clermont,FL

Summary

Forward-thinking Billing Specialist with proven track record of assertively managing invoicing and payment processes. Proactive in resolving billing discrepancies, ensuring timely collections, and maintaining accurate financial records. Optimistic and results-driven, dedicated to enhancing efficiency and fostering strong client relationships. Known for articulate communication skills and ambitious approach to achieving excellence in all tasks.

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.

Overview

8
8
years of professional experience

Work History

Billing Specialist

Hearts Enteral, LLC
07.2024 - 11.2024
  • Resolved customer inquiries regarding billing, charges, and payments
  • Verified accuracy of billing data and revised any errors
  • Maintained accurate and complete billing system and process

Collections Specialist

Promptcare Home Infusion
03.2023 - 09.2024
  • Demonstrated strong customer service skills while communicating with customers regarding payment arrangements
  • Negotiated with customers to reach payment agreements
  • Prepared detailed written correspondence as well as verbal communication with clients concerning collection activities

Medical Billing Manager

Lake Cardiology
08.2016 - 02.2023
  • Managed team members responsible for day-to-day operations of the billing department
  • Reviewed work completed by team members for accuracy prior to submission or release
  • Developed procedures to improve accuracy of billing records and reduce errors
  • Supervised and directed work of billing team to drive daily activities

Education

Diploma - Academic

06.1984

Skills

  • Attention to detail
  • HIPAA compliance
  • Customer service
  • Problem-solving
  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Claims processing
  • Data entry proficiency

LANGUAGES

Spanish Fluent

Sales Experience, 30 + years of Customer Service experience

I have been in the Medical Insurance billing & collections field for over 30 years, but I have 30 + years of customer service experience as well. Throughout the years I have been in sales for Princess House, as well as Coffee Bistro in NJ as a part timer. I have a good sense of people and bring years of experience in customer service. Which is an integral part of Hospitality. I am seeking a fun, different position now. I am looking forward to working in the hospitality, sales division for Universal Orlando. 

Timeline

Billing Specialist

Hearts Enteral, LLC
07.2024 - 11.2024

Collections Specialist

Promptcare Home Infusion
03.2023 - 09.2024

Medical Billing Manager

Lake Cardiology
08.2016 - 02.2023

Diploma - Academic

MICHELE PASQUALE