Michele Pearson
Kansas City,MO
Summary
Professional Administrator dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
24
24
years of professional experience
Work History
Administrative Assistant III
Children’s Mercy Hospital
Kansas City, MO
08.2015 - Current
- Manage speech therapy waitlist which includes; tracking patients in an Excel spreadsheet, contacting families to confirm their desired day/time/location for appointments, discussing insurance benefits and payment options with the families, scheduling appointments and entering via Cerner system, sending confirmation letters and informing provider of scheduled patients
- Manage speech therapy discharge list of over 250 patients to ensure that patients are scheduled for the optimal amount of appointments, removed from the schedule promptly and opens slots filled to maintain provider productivity
- Manage multiple daily emails from over 30 providers regarding schedule changes and day to day operations
- Charge entry and audit via GE billing system
- Assist Business Manager with projects including processing grant applications to determine patient financial assistance and monthly grant expenditures report
- Missouri Notary
- Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handle confidential documents in an organized fashion according to established protocol.
Access Representative II
Children’s Mercy Hospital
Kansas City, MO
11.2010 - 08.2015
- Provided customer service to patients by scheduling clinic appointments and assisting with inquires
- Charge entry and audit via Meditech and Web Billing systems
- Assisted providers with administrative needs including; faxing, copying and contacting interpreter services.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Greeted patients and visitors in a courteous and professional manner.
- Ensured accuracy of all data entered into computer system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
Charge Specialist III
Kansas City Cancer Center
Overland Park, KS
07.2007 - 11.2010
- Effectively processed charge processing procedures to maintain accuracy
- Successfully conducted audits to ensure accuracy of information received on a daily basis
- Provided valuable assistance updating and maintaining manuals and documents for departments.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Balanced competing priorities through deliberate project and time management practices.
- Set specific goals for projects to measure progress and evaluate end results.
Access Rep II
Children's Mercy Hospitals and Clinics
KANSAS CITY, MO
09.2000 - 07.2007
- Successfully performed and maintained patient billing statements
- Superuser for new billing software
- Effectively and efficiently processed records for various databases
- Perform substantial scheduling procedures in various databases to ensure accuracy and proper handling of patient accounts
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Greeted patients and visitors in a courteous and professional manner.
- Created new patient accounts in EMR system as needed.
- Ensured accuracy of all data entered into computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Collaborated with other departments to ensure quality customer service was delivered.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Education
Associate of Arts - Business Management
Longview Community College
Kansas City, MO12.2013
Associate of Arts - Business Management
Penn Valley Community College
08.1995
High School Diploma -
Southeast High School
06.1990
Skills
- Microsoft Office Suite
- GE Billing System
- Cerner
- Quality Assurance
- Customer Service
- Insurance
- Billing
- Data Processing
- Data Entry
- Calendar Management
- Invoice Processing
- Clerical Support
- Spreadsheet Management
- Scheduling
- Office Administration
- Appointment Scheduling
- Database Management
- Filing
- Documentation and Reporting
- Document Retrieval
- Data Management
- Microsoft Word
- Microsoft Excel
- Office Management
- Administrative Operations
- Computer Skills
- Microsoft
- Computer Proficiency
- Highly Organized
- Customer Relations
- Administrative Support
- Professional and Mature
- Professional Communication
- Coordination
- Patient Scheduling
- Deadline-Oriented
Accomplishments
- Employee of the Year - July 2017
Timeline
Administrative Assistant III
Children’s Mercy Hospital
08.2015 - Current
Access Representative II
Children’s Mercy Hospital
11.2010 - 08.2015
Charge Specialist III
Kansas City Cancer Center
07.2007 - 11.2010
Access Rep II
Children's Mercy Hospitals and Clinics
09.2000 - 07.2007
Associate of Arts - Business Management
Longview Community College
Associate of Arts - Business Management
Penn Valley Community College
High School Diploma -
Southeast High School