Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michele Pelton

Saint Clair,MO

Summary

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

14
14
years of professional experience

Work History

Cashier

K's Kwik Korner/BP
Saint Clair, Missouri
05.2020 - Current
  • Processed customer transactions efficiently at busy retail environment.
  • Maintained clean and organized checkout area throughout shifts.
  • Assisted customers with product inquiries and selections.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Handled cash and credit card payments accurately during transactions.
  • Bagged purchased items carefully for customer convenience and satisfaction.
  • Provided friendly service to enhance overall shopping experience for customers.
  • Followed store policies for returns and exchanges diligently at the register.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Resolved customer complaints professionally in accordance with company policy.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

Florist

Forget Me Not Florist
Saint Clair, Missouri
01.2012 - 07.2019
  • Designed custom floral arrangements for various events and occasions.
  • Managed inventory of flowers and supplies to ensure freshness and availability.
  • Assisted customers with selecting appropriate flowers for their needs and preferences.
  • Maintained cleanliness and organization of the shop and work areas.
  • Developed relationships with local suppliers to source high-quality floral products.
  • Trained new staff on floral design techniques and customer service practices.
  • Coordinated delivery schedules to ensure timely arrival of floral orders.
  • Implemented creative displays to enhance visual appeal of the shop's merchandise.
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
  • Kept the store clean and organized at all times.
  • Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
  • Organized the store's inventory of plants, vases, containers, and other supplies.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Processed sales transactions via cash register and telephone orders.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Took photographs of completed floral arrangements for promotional purposes.
  • Maintained detailed records of customer orders and invoices.
  • Repaired broken or wilted flowers before arranging them into bouquets.
  • Assisted with loading floral arrangements onto delivery trucks.
  • Managed customer orders, requests, and complaints in a timely manner.
  • Planned out flower arrangements for corporate events according to client specifications.
  • Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Developed relationships with vendors to acquire discounts on bulk purchases.
  • Monitored competitors' pricing strategies in order to remain competitive in the market.
  • Checked quality of incoming shipments of flowers to make sure they met standards.
  • Maintained portfolios of artistic work to demonstrate styles, interests and abilities.

Education

High School Diploma -

Saint Clair High School
Saint Clair, MO
05-2001

Skills

  • Cash handling
  • Point-of-sale operation
  • Customer service
  • Inventory management
  • Product knowledge
  • Transaction processing
  • Complaint resolution
  • Training new staff
  • Active listening
  • Relationship building
  • Daily reporting
  • Point of sale operation
  • Data entry
  • Written and verbal communication
  • Point-of-sale system
  • POS systems
  • Liquor regulations and compliance
  • Hospitality and accommodation
  • Clear communication
  • Guest inquiries
  • Reports and documents
  • Empathy and patience
  • Payment processing
  • Staff training
  • Cleaning and sanitizing
  • Multitasking and organization
  • Cash handling and management
  • Basic math
  • Financial records oversight
  • ID verification
  • Payment collection
  • Customer service excellence
  • Training and onboarding
  • Customer assistance
  • Attention to detail
  • Issue resolution
  • Dependability and reliability

References

References available upon request.

Timeline

Cashier

K's Kwik Korner/BP
05.2020 - Current

Florist

Forget Me Not Florist
01.2012 - 07.2019

High School Diploma -

Saint Clair High School

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