Michele Penson-Pidgeon

· Review, validate and execute global master data create & change requests in multi-system environment

· Perform basic statistical and relational analysis of large data sets to identify and correct inconsistencies & anomalies

· Validate and syndicate changes to master data (Customer, Material, Vendor) as approved by business review process including but not limited to requests to create, change, extend, block/unblock, activate/deactivate, or otherwise modify master data

· Analyze, validate, prioritize and execute requests for mass maintenance of Customer, Material and Vendor master data to ensure the appropriate standards and governance rules are maintained

· Monitor workload balancing system and process constraints to ensure service level targets are maintained

· Review, validate and execute Customer & Vendor hierarchy create and change requests

· React to escalation notices to expedite creation or changes to master data by prioritizing and rebalancing other requests using a defined escalation protocol as needed

· Maintain and enhance Customer, Material and Vendor master data governance rules, standard operating procedures(SOPs), naming convention and other enterprise data standards

· Reconcile inventory discrepancies and research to resolution for accuracy

· Maintain (RDC) activities for 31 Sysco Operation Companies

· Resolve cost errors reported by Sysco Operation Companies and Forward Warehouses

· Monitor and complete daily AP invoice discrepancies to determine resolution on invoice payment

· Support and execute Supply Chain Logistics analysis/action requests

• Revised production schedules to meet dynamic conditions such as supply shortages and backlogs.
• Maintained optimal inventory levels to meet operational requirements.

· Coordinated shipment and equipment to build sites when transported by third party logistics

· Created BOLs and POs; reconciled invoicing, price negotiation, and quotations for equipment

· Monitored job progression and worked with field personnel to determine material needs

· Executed all movements were tracked to completion, including deliveries and distribution

· Ensured field personnel and requestor were clear of movement and ETA as well as the dispatcher used for the movement

• Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
• Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
• Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.

· Provided administrative support to Executive VP of Operations and Program Manager with project implementation activities

• Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
• Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Optimized supply chain infrastructure by assessing and initiating targeted changes to reduce operating costs by 100%.
• Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
• Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.
• Capitalized on opportunities to make significant cost savings to areas of supplies, services and capital requirements when optimizing resource management for group purchasing organization (GPO) service line directors.

• Assessed subcontractor bids on [Type] projects for costs, conformity to requirements and overall suitability.
• Continuously inspected job sites for observation of safety protocols by staff and subcontractors.
• Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
• Determined project schedule, including sequencing all construction activities for optimal efficiency.
• Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.

• Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
• Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
• Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
• Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Coordinated logistics for customer orders.