Michele Perez
Fort Gratiot,MI
Summary
Efficient billing and posting clerk with background in managing accurate and timely billing processes, including invoices and account statements. Possess strong organizational skills and adept at data analysis to ensure billing accuracy, leading to improved customer satisfaction. Proven track record in streamlining procedures for more efficient workflow and reducing discrepancies in financial postings.
Efficient Biller known for high productivity and completing tasks swiftly. Skilled in invoice processing, account reconciliation, and financial reporting. Excel at time management, problem-solving, and communication, ensuring smooth billing operations and client satisfaction.
Assertive Biller with outstanding skills. Efficient collaborator with many years in business. Maintain professionalism and level-headedness in stressful and high-pressure situations.
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Successful biller with a positive personality and the desire to effectively complete tasks. Offering several years of expertise for organizations in various sectors. An enthusiastic personality.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Biller/Front Desk Receptionist
Port Huron Internal Medicine
Port Huron, Michigan
05.2015 - 01.2025
- Processed encounters for two doctors & five nurse practitioners for all visits including labs, walk ins & case manager
- In charge of answering patient & insurance questions by phone or in person
- Worked rejected claims & insurance issues
- Posted patient payments mailed in
- Processed weekly statement reports
- Processed unbolted encounter report monthly
- Verified all insurances for new patients & new insurances for existing patients
- Processed paper claims for work comp & MVA claims
- Prepared detailed claims for submission to insurance companies according to policy guidelines.
- Provided customer service support by responding promptly to inquiries from patients regarding their bills.
- Researched discrepancies in accounts receivable for accurate reconciliation of balances.
- Analyzed patient accounts for errors or discrepancies in order to resolve issues quickly.
Administration & Front Desk Receptionist
Physician Healthcare Network
Fort Gratiot, MI
12.2014 - 05.2015
- Handled incoming and outgoing mail and packages.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted customers, answered general questions and directed to appropriate locations.
Consumer Product Specialist
AT&T
Port Huron, Michigan
03.1990 - 12.2013
- Provided support to customers regarding product usage, installation, troubleshooting, and maintenance issues.
- Educated customers on products & services for sales
- Types orders for new or changes in phone service, internet, DSL, AT&T wireless or UVerse products
- Troubleshoot with appropriate department if customer having issues with service
- Team lead overlooking several coworkers at a time with any issues
- Defer patients from disconnecting their services by offering promo or credit resolution
- Maintained on call even after shirt ended to completely take care of customer issue
Bank Teller /Deposit Accounting
People’s Bank
, MI
09.1985 - 03.1990
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency & coins.
- Maintained accurate records of all financial transactions.
Education
High School Diploma -
Port Huron High School
Port Huron, MI06-1986
Skills
- Great multitasker
- File management
- Works well under pressure
- Transaction reconciliation
- Billing
- Insurance company billing
- Deadline driven
- Numeric accuracy
- Financial management
- Spreadsheet management
- Invoice coding
- Dispute resolution
- Payment tracking
- Insurance billing procedures
- Posting charges
- Conflict management
- Data entry proficiency
Certification
- CBCS - Certified Billing & Coding Specialist - 11/2018
Accomplishments
- President of Port Huron Prowlers Booster Club
- Received outstanding student award from Ross Medical School for perfect attendance & 4.0 GPA
Timeline
Biller/Front Desk Receptionist
Port Huron Internal Medicine
05.2015 - 01.2025
Administration & Front Desk Receptionist
Physician Healthcare Network
12.2014 - 05.2015
Consumer Product Specialist
AT&T
03.1990 - 12.2013
Bank Teller /Deposit Accounting
People’s Bank
09.1985 - 03.1990
High School Diploma -
Port Huron High School
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