Michele Pessoa De Oliveira
Malden,MA
Summary
Dynamic General Manager with a proven track record at LA Contractors Services, excelling in operations management and team leadership. Expert in budget implementation and contract negotiations, fostering strong client relationships. Recognized for enhancing employee satisfaction and driving profitability through effective training and development strategies. Skilled in problem resolution and quality management.
Overview
9
9
years of professional experience
Work History
General Manager
LA Contractors Services
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Handyman Helper
Besthandymanserviceorlando
12.2022 - 04.2024
- Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Upheld a professional demeanor when interacting with clients leading to strong rapport building.
Maintenance Technician
Silmac General Remodeling
07.2020 - 11.2022
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
General Manager
JCB Group Services
02.2016 - 06.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
Education
Heitor Villa Lobos
BrazilSkills
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Painter
- Cleaner
- carpentry
- Flooring
- Drywall
- Time management
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Goal setting
- Employee scheduling
- Staff training and development
- Motivation
- Labor cost controls
- Quality management
Timeline
General Manager
LA Contractors Services
01.2024 - Current
Handyman Helper
Besthandymanserviceorlando
12.2022 - 04.2024
Maintenance Technician
Silmac General Remodeling
07.2020 - 11.2022
General Manager
JCB Group Services
02.2016 - 06.2020
Heitor Villa Lobos
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