Michele Peterson

• Established lasting, professional connections with family and child by encouraging open communication and delivering positive feedback.
• Enhanced child’s emotional well-being by providing attentive care and nurturing relationships.
• Developed strong communication with parents to provide updates on child’s progress, needs, and achievements.
• Managed child’s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
• Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.

Implemented behavior redirection methods to address problematic behaviors.

Monitored and kept data on child’s progress.

Assessed child’s needs and communicated with supervisors on what was observed during sessions.

• Increased awareness of and supported participation in self-help and advocacy organizations.
• Determined clients' risk of self-harm or other dangerous behaviors.
• Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
• Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
• Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
• Enhanced client recovery by providing emotional support and practical guidance.
• Promoted a strengths-based approach for clients through active listening and empathy.
• Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
• Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
• Maintained accurate documentation of client interactions, supporting case management efforts.
• Supported individuals dealing with mental health and emotional issues.
• Provided education on mental health topics and resources to clients.
• Served as a role model for clients, sharing personal experiences of recovery and resilience.

• Handled customers needs with grace and composure.
• Completed hourly tasks and worked as a team with fellow coworkers.
• Maintained a stress-free environment during peak holiday seasons and created a positive work environment.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.
• Became familiar with products to answer questions and make suggestions.
• Accurately operated cash register to process customer payments.

• Promoted physical, mental and social development using classroom games and activities.
• Worked under direction of licensed teacher in and outside of classroom.
• Modeled appropriate behavior by being respectful and patient with peers.
• Assisted teachers with supervision and care of group of 60 children.
• Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
• Supported classroom maintenance and upkeep, organizing books and materials.