Michele Peterson

Answer incoming calls and respond to emails from union members who are reaching out with contract questions, grievance requests, and follow-up inquiries on open grievances.

Create and update RSVPs for training events and other union-based events.

Send out certified letters as requested by MAC-IO to members.

Document and assign new cases or open grievances to MAC-IOs, and upload documents to cases.

• Provide customer service to members and guests in person and over the phone.
• Enforcement of YMCA policies, Provide tours to prospective members.
• Assist with new member enrollment and account issues as able.
• Receive payments and submit batches at the end of each shift.

• As a Certified MNsure Navigator & Benefits Counselor, I provided services to clients whose income is under the 400%FPG, are living with HIV/AIDS, and are seeking insurance coverage through Medicaid, Medicare and the MNsure Marketplace.
• I assisted with Program HH/ADAP enrollments, gathered required proofs to submit to County and State Programs for healthcare enrollment.
• Assisted with a variety of public health applications and provided services per program eligibility guidelines and policies.

• Responsible for daily insurance verification before, during and prior to client appointments.
• Working knowledge of Medicare, Medicaid and Private Sector insurances.
• Also worked all areas of front desk operations including yet not limited to registration, check in and appointment scheduling.

• Position is within the Ambulatory Float Pool.
• Trained in 27 clinics to handle all front desk operations which include all aspects of check in, registration, appointment scheduling.

• Working within the University Privacy and Security office assigning HIPAA courses as required and mandated.
• Keeping records and renewal of contracts with outside vendors/clients in which services via the U of MN for Privacy and security were provided.

• Scheduling new and returning patients, verification of patient demographic and insurance, collection of co-payments.
• Maintaining clinic records/charts, obtaining external medical records.
• High level of contact with patients and family members in a clinic setting.