Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Picard

Tomah,WI

Summary

Seasoned Supervisor-NFS at Tomah VA Medical Center, adept in project management and staff motivation, significantly enhancing operational efficiency. Leveraged inventory oversight and exceptional relationship-building skills to foster a collaborative environment, driving notable performance improvements. Achieved a harmonious work culture by prioritizing employee development and customer satisfaction. I have been through VISN 12 5 Learning Path for Supervisors Program. I have also completed the Leadership Development Program. I value all my employees and reach out often to make sure their work life balance is going well.

Overview

24
24
years of professional experience

Work History

Supervisor-NFS

Tomah VA Medical Center
Tomah, WI
11.2022 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Implemented new operational procedures, increasing efficiency.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Analyzed key performance indicators to identify effective strategies.
  • Trained new employees on company policies and procedures.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.

Food Service Worker WG-4

Tomah VA Medical Center
Tomah, WI
08.2021 - 11.2022
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Assembled and served meals according to specific guest requirements.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Received food orders from individuals and explained offerings.
  • Collaborated with team to deliver timely service of items.
  • Packaged and bagged cooked food and prepared items.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Prepared beverages such as coffee, tea, soda.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Set up, restocked and cleaned dining areas.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Rotated inventory to reduce waste and optimize freshness.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Ensured all dishes were presented attractively before serving to customers.
  • Refilled condiments, napkins and server workstations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Maintained safe food handling practices to prevent germ spread.
  • Properly stored all leftover food items after each shift.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Food Service Worker WG-2

Tomah VA Medical Center
Tomah, WI
01.2021 - 08.2021
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Operated dishwashing machines safely and efficiently.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Properly stored all leftover food items after each shift.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Delivered food orders promptly and accurately to guests tables.
  • Refilled condiments, napkins and server workstations.
  • Collaborated with team to deliver timely service of items.
  • Ensured all dishes were presented attractively before serving to customers.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.

Hair Salon Owner

Classic's II Salon
Tomah , WI
03.2001 - 03.2021
  • Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
  • Maintained professional relationships with vendors such as suppliers or contractors for business-related needs.
  • Ensured compliance with local health department regulations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

High School Diploma -

Beaumont High School
Beaumont, CA
06-1993

Associate of Arts - Cosmotogey

San Gorogino Beauty College
Banning, CA
03-1993

Skills

  • Schedule development
  • Inventory oversight
  • Department organization
  • Project management
  • Policy and procedure development
  • [Software] experience
  • Waste reduction
  • Employee motivation
  • Verbal and written communication
  • Policy enforcement
  • Coaching and mentoring
  • Staff management
  • Customer service
  • Goal oriented
  • Quality control
  • Attention to detail
  • Relationship building
  • Employee development
  • Performance management

Timeline

Supervisor-NFS

Tomah VA Medical Center
11.2022 - Current

Food Service Worker WG-4

Tomah VA Medical Center
08.2021 - 11.2022

Food Service Worker WG-2

Tomah VA Medical Center
01.2021 - 08.2021

Hair Salon Owner

Classic's II Salon
03.2001 - 03.2021

High School Diploma -

Beaumont High School

Associate of Arts - Cosmotogey

San Gorogino Beauty College

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Michele Picard