Summary
Overview
Work History
Education
Skills
Timeline
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Michele Plante

Attleboro,MASSACHUSETTS

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

25
25
years of professional experience

Work History

Appointment Coordinator.

Old Dominion Freight Line
12.2021 - Current
  • Improved appointment scheduling efficiency by streamlining booking process and implementing user-friendly system.
  • Reduced no-show rates with consistent follow-up calls and email reminders to clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
  • Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
  • Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.

OS&D Clerk

Fed Ex Freight
06.2014 - Current
  • Improved shipment accuracy by closely tracking and resolving OS&D issues in a timely manner.
  • Enhanced inventory management by conducting regular audits and reconciling discrepancies.
  • Boosted customer satisfaction by addressing and resolving OS&D inquiries professionally and promptly.
  • Contributed to process improvements by participating in cross-functional teams focused on reducing overall supply chain inefficiencies related to OS&D occurrences.
  • Handled day-to-day shipping and receiving overseeing various packages per day.
  • Increased shipment efficiency by verifying product counts, weights, and dimensions before pick-up or delivery.

Office Manager

H & R Block Tax Group
01.1999 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Assisted in recruitment process for 40 offices in District, conducting interviews and onboarding new employees to promote seamless integration into our team dynamic.

Education

Some College (No Degree) -

RI College
Providence

Skills

  • Excellent Phone Etiquette
  • Workflow Management
  • Follow-Up Skills
  • Data Entry Expertise
  • Customer Service
  • Problem Solving
  • Effective Multitasking

Timeline

Appointment Coordinator.

Old Dominion Freight Line
12.2021 - Current

OS&D Clerk

Fed Ex Freight
06.2014 - Current

Office Manager

H & R Block Tax Group
01.1999 - Current

Some College (No Degree) -

RI College

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Michele Plante