Summary
Overview
Work History
Skills
Other Interests
Timeline
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Michele Posa

Westhampton Beach,NY

Summary

Currently, I am an E-commerce Business Owner with a passion for customer service and streamlining processes. Prior to creating my dog food brand, I was the Director of a large summer camp and private school and created a culture throughout the organization that valued customer service above all else. Attention to detail and the ability to accomplish multiple tasks while understanding priorities is one of my many strengths. I am an ambitious leader who has learned many skills on the job and am always looking for ways to improve both myself and the business. I excel at evaluating and analyzing difficulties within a business and figuring out the most effective solutions. I never shy away from a challenge and jump right in wherever needed all while being a calming influence and a voice of reason.

Overview

24
24
years of professional experience

Work History

Owner/Operator

Sport Dog Food
Westhampton Beach, NY
01.2018 - Current
  • Created e-commerce business along with implementation of operational procedures and workflow planning.
  • Initiated workflows that allows one employee to manage day to day business including 2000 active recurring autoships, 5000 monthly orders, and 500 customer service tickets per month.
  • Negotiate with vendors to gain optimal pricing on products.
  • Coordinated with IT team to develop company website and UX for our e-commerce site.
  • Built profitable Direct-to-Business relationships with clients such a Amazon and Chewy.
  • Manage operations budgeting, accounts payable and accounts receivable, and payroll.
  • Maintain records for production, inventory, income and expenses.
  • Oversee all customer service and streamline this process using custom CRM software.
  • Orchestrate all aspects of supply chain from production of dog food to delivery to customers.

Travel Advisor

Fora Travel
New York, NY
04.2023 - Current
  • Create unique travel itineraries for families with all different interests as well as budgets.
  • Plan and manage itineraries for business executives both before and during travel.
  • Troubleshoot any difficulties that arise while during travel including flight delays or hotel issues.
  • Monitor existing reservations to see where discounts or additional benefits can be applied.

Director

Park Shore Country Day Camp
Dix Hills, NY
01.2010 - Current
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Planned complex travel itineraries for large groups including day trips and multi-day overnights.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Improved company's quality and productivity by implementing technology and streamlining systems and processes including adopting new CRM and transportation software.
  • Coordinated, planned and managed movement of vehicles and 600 campers on daily basis including creating routes.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw hiring of 300 seasonal staff, initiating new training and scheduled processes to streamline operations.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Mentored and trained new hires on sales techniques and customer service procedures.

Executive Assistant

Park Shore Country Day Camp
Dix Hills, NY
01.2000 - 01.2010
  • Maintained busy calendars for 2 camp executives.
  • Handled all email and phone correspondence.
  • Coordinated monthly meetings with directors and prepared all materials and presentations.
  • Scheduled and arranged all personal and business travel.
  • Managed and tracked all personal and business expenses as we all created reports and data analytics.
  • Created and maintained cloud based filing and organization systems for records, reports, and documents.

Skills

  • Quickbooks
  • Zoho - fully customizable CRM and data analytics program
  • Microsoft Office Suite
  • G-Suite
  • Zendesk
  • Gorgias
  • Customer relations
  • Profit and loss analysis
  • Staff training and development
  • Data and information management
  • Planning & organizing
  • Systems and Automation Applications
  • Supply Chain
  • Inventory Management

Other Interests

  • Avid runner who has run 10 half marathons and 3 full marathons
  • Experienced traveler who loves to explore Europe, South America, and Africa
  • Equestrian enthusiast along with my daughter
  • College basketball fanatic and I've attended the Final Four 20 times.
  • Voted Top 100 Ski Instructors in the US by SKI Magazine in 2001.

Timeline

Travel Advisor

Fora Travel
04.2023 - Current

Owner/Operator

Sport Dog Food
01.2018 - Current

Director

Park Shore Country Day Camp
01.2010 - Current

Executive Assistant

Park Shore Country Day Camp
01.2000 - 01.2010

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Michele Posa