Hi, I’m
Michele Pringle
Customer Service (Remote)
Riverview,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Skills
- Microsoft Office Suite
- Multitasking Abilities
- Customer Relations
- Live chat support
- Call Documentation
- Problem-Solving
- Organizational Skills
- Analytical Thinking
- Task Prioritization
- Work effectively when under pressure
- Call Management
Work History
Kmart, Sears Holding
Front End Supervisor
04.2009 - 02.2013
Job overview
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Hampton Furniture
Sales/Customer Service Representative
01.2007 - 12.2008
Job overview
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed sales, scheduled deliveries , and provided follow up to ensure customer satisfaction.
Anderson County Schools
Teacher
08.2004 - 05.2007
Job overview
- Participated in parent teacher conference to discuss developments of students and increase support.
- Remotely graded student assignments, papers, and course work.
- Remotely planned and implemented integrated lessons to meet national standards.
- Remotely prepared quizzes, tests to gauge how well students were learning.
- Remotely created and developed lesson plans.
- Remotely created lessons and online testing materials to facilitate learning.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
Hillsborough County School District
Teacher
08.2000 - 06.2004
Job overview
- Remotely graded and evaluated student assignments, papers, and course work.
- Remotely prepared quizzes, tests and examinations to gauge how well students were learning.
- Remotely created and developed lesson plans to meet students' academic needs.
- Remotely developed and administered tests for students to measure academic proficiency and understanding.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
Grow Financial
Assistant Loan Officer/Acting Teller Supervisor
07.1994 - 01.1997
Job overview
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Organized and detail-oriented with a strong work ethic.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Education
Hillsborough Community College, Tampa, FL
Associate of Arts from Elementary Education
University of South Florida, Tampa, FL
Bachelor of Science from Elementary Education
08.2000
Overview
19
years of professional experience
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