Michele Purificato
Lake Hiawatha,NJ
Summary
I am loyal and a clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Customer Service Industry, I am eager to learn and am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
31
31
years of professional experience
Work History
Central Scheduler Contractor
Atlantic Health System
04.2024 - 06.2024
- Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
- Reduced patient wait times with accurate and timely appointment scheduling.
- Scheduled patients for tests and consultations.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
Data Entry Specialist Contractor
GAF
11.2022 - 06.2023
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Corrected data entry errors in salesforce to prevent later issues such as duplication or data degradation.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Call Center Representative
Medpro Systems
04.2012 - 06.2021
- Improved call management database by frequently changing and updating customer contact information.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Completed up to 200 outgoing calls per day according to assigned call list.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Called on behalf of different pharmaceutical companies, Astra Zeneca, Novartis, and Otsuka.
- I called on behalf of MedPro Systems calling Hospitals regarding residents specialties as well as NPI #'s.
Senior Concierge Service Representative
Hotels at home
08.2003 - 04.2009
- Reported to the Director and Operations Manager.
- Interface with top level executives daily.
- Act as a liaison between corporate and regional sales force.
- Handle all key accounts such as Westin, Marriott, Hilton, and Disney.
- Interface between the sales team and support departments in order to facilitate the constant flow of accurate information.
- Update sales representatives on product information as needed.
- Account maintenance - process all required paperwork to update the account files. Receive, enter and manage all purchase orders in a timely manner while ensuring accuracy.
- Interact with many internal departments to ensure customer satisfaction (inventory, outside sales,warehousing and logistics.
- Assist Customer Service Manager with preparation of training manuals.
- Follow up with Credit Department to insure timely release of orders.
- Training of all new employees.
- Managed night shift.
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Customer Relations/Order Entry
Mc Management/JR Tobacco of America
04.1998 - 08.2003
- Verified accuracy of information and executed clarification of orders.
- Overseeing sales support and monitoring their daily performance.
- Produce pricing proposals and samples to customers.
- Set up accounts and interact with clients.
- Process orders and track orders until they are received.
- Training new hires and handling customers complaints on a daily basis.
Administrative Support
Hardware Designs
05.1993 - 11.1994
- Assisted bookkeeper in maintaining accounts receivable and payable.
- Accounts receivable and Customers back orders.
- In charge of special projects for upper management.
- Handled incoming calls in other office related procedures as needed.
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Education
Some College (No Degree) - Word Processing Specialist
Bloomfield College
Bloomfield NJHigh School Diploma -
Bloomfield High School
Bloomfield NJ06.1985
Skills
- Upbeat and Positive Personality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Multitasking and Prioritization
- Creative Problem Solving
- Team-Oriented and Cooperative
- Inbound and Outbound Calling
- Patient and Empathetic
Timeline
Central Scheduler Contractor
Atlantic Health System
04.2024 - 06.2024
Data Entry Specialist Contractor
GAF
11.2022 - 06.2023
Call Center Representative
Medpro Systems
04.2012 - 06.2021
Senior Concierge Service Representative
Hotels at home
08.2003 - 04.2009
Customer Relations/Order Entry
Mc Management/JR Tobacco of America
04.1998 - 08.2003
Administrative Support
Hardware Designs
05.1993 - 11.1994
Some College (No Degree) - Word Processing Specialist
Bloomfield College
High School Diploma -
Bloomfield High School