Michele Quiles
Rockledge,PA
Summary
Dedicated professional with over 20 years of experience in food and beverage management and hospitality consistently driving operational excellence and enhancing customer satisfaction. Proven ability to leverage strategic planning and effective team coordination to optimize performance and achieve excellent customer experience. Strong track record of improving service quality while upholding high standards in fast-paced environments, ensuring a memorable experience for every guest. Committed to fostering a collaborative atmosphere that empowers teams to excel and deliver exceptional results.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Marriott Hotel
05.2024 - Current
- Implement cost-control measures, optimizing inventory management for improved profitability.
- Direct daily operations of food and beverage departments to enhance guest satisfaction.
- Lead training programs for staff, enhancing service standards and operational efficiency.
- Established vendor relationships, negotiating contracts to ensure quality supplies at competitive prices.
- Analyze customer feedback to identify improvement areas, driving strategic enhancements in service delivery.
- Collaborate with culinary teams to develop innovative menu offerings aligning with seasonal trends.
Asst. Manager
Iron Hill Brewery
06.2016 - 05.2024
- Front of House assistant manager for the 2nd highest grossing store in a 21-location chain.
- Supervised daily operations and ensured compliance with health and safety regulations.
- Developed and implemented strategies to enhance guest experience and increase customer satisfaction.
- Managed inventory control processes, reducing waste through efficient ordering practices.
- Led team meetings to communicate goals, address challenges, and foster a positive work environment.
- Coordinated staff schedules to ensure optimal coverage during peak service hours.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Asst. Manager
Bravo Italiano Cucina
2011 - 06.2016
- Excelled as a top grossing server and was promoted to management after 6 months.
- Earned top marks on performance reviews for service excellence and team player mentality.
- Provided a positive guest experience by delivering high level of service and ensuring all staff engage guests to understand their needs and expectations.
- Assisted in conducting staff and daily pre shift meetings.
- Consistently managed the restaurant to meet or exceed standard in food quality, safety, and cleanliness.
Manager | Server
Friendly's
01.2009 - 01.2011
- Managed guest relations and assisted guests with menu and beverage items.
- Received numerous awards for sales and service performance.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Developed staff schedules to ensure optimal coverage during peak hours.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
High School Diploma -
George Washington High School
Philadelphia, PASkills
- Food and beverage operations
- Cost control
- Labor management
- Training and onboarding
- ServeSafe manager
- Event coordination
- Scheduling
- Staff supervision
- Coaching and mentoring
- Problem-solving
- Catering services
- Liquor law compliance
Certification
- Serv Safe 2016-Current
- RAMP- PA liquor control Board 2018- Current
- TAP – Food Service Safety 2015-2017
Timeline
Food and Beverage Manager
Marriott Hotel
05.2024 - Current
Asst. Manager
Iron Hill Brewery
06.2016 - 05.2024
Manager | Server
Friendly's
01.2009 - 01.2011
Asst. Manager
Bravo Italiano Cucina
2011 - 06.2016
High School Diploma -
George Washington High School
Awards and certifications
Ramp certified, Serv-safe, Marriott Leader of the Quarter Q3 2025