Michele Quinn
Portland,OR
Summary
Dynamic administrative professional with over 30 years of comprehensive experience in office management, adept at overseeing all aspects of operations in a small team environment. Proven track record in payroll processing, accounting, and ensuring exceptional customer satisfaction while providing daily reports to the CEO. Expertise in preparing and submitting payroll-related documentation, with a strong commitment to maintaining confidentiality and compliance with payroll policies. Recognized for innovative problem-solving abilities and a proactive approach to developing creative solutions that enhance operational efficiency.
Overview
42
42
years of professional experience
Work History
Payroll Specialist
Rogue Ales & Spirits
05.2024 - 11.2025
- Processed bi-monthly payroll for over 150 employees, ensuring accuracy and compliance with regulations.
- Managed payroll discrepancies and resolved employee inquiries efficiently to maintain satisfaction.
- Implemented payroll software updates, enhancing system functionality and user experience.
- Conducted audits of payroll records to ensure data integrity and adherence to company policies.
- Developed comprehensive documentation for payroll processes, improving operational consistency and efficiency.
- Streamline onboarding processes related to employee compensation setup.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
Accounts Receivable Assistant
Rogue Ales & Spirits
09.2023 - 06.2024
- Processed customer invoices and payments with attention to detail.
- Managed collections for overdue accounts, ensuring timely follow-ups.
- Reconciled accounts receivable ledgers to maintain accurate financial records.
- Collaborated with sales and customer service teams to resolve billing discrepancies.
- Streamlined invoicing procedures for improved efficiency and accuracy.
- Analyzed account trends to identify opportunities for reducing outstanding balances.
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Contributed to faster payment collections by generating and distributing weekly aging reports.
- Led training sessions for new staff on accounts receivable processes and tools.
- Investigated account discrepancies by obtaining and verifying information from production and sales department staff.
Administrative Assistant
Modern Classics Auto Service
01.2012 - 01.2022
- Answering phones, scheduling appointments
- Daily processing of parts invoices & repair orders
- Accounts Receivable
- Accounts Payable
- Monthly Payroll processing to Payroll company
- Reconciliation of Bank Statements, Credit Card Processing.
- Inventory control and purchasing
Office Manager
Reiche and Silliman, Inc.
01.1989 - 01.2012
- Answering phones, filing, ordering office supplies.
- Payroll, including filing all quarterly/annual payroll tax reports.
- Accounts payable including coding invoices for payment.
- Bank reconciliation
- Coordination of new home contracts with lender, closing agent and homebuyer.
- Posting of closing statements in accounting program.
- Construction files preparation for superintendents. Distribution of change orders and tracking extras for each job.
- Scheduling of all bank inspections and requirements for construction lending draws.
- Warranty administration, sending out work orders and following up with subcontractors and homeowners.
- Tracking and scheduling construction inspections for superintendents
Assistant to Building Manager
Jaymont Realty
01.1984 - 01.1989
- Answer phones, filing
- Coordination of tenant move in, issue parking permits & keys
- Schedule maintenance needs for tenants
Education
Diploma -
Colonial High School
Orlando, FL01.1983
Skills
- Multi-line phone management
- Website maintenance
- Payroll administration
- New employee integration
- Accounts receivable management
- Consistently meeting deadlines
- Spreadsheet development
- Skilled in payroll management software
- Strong expertise in Microsoft Excel
- Employee record management
- Garnishment administration
- Office administration management
Accomplishments
- Reconciled over $700,000 of uncollected debt in accounts receivable.
- Consistently received a 100% customer satisfaction rate.
- Consistently received positive performance reviews.
- Completed all quarterly payroll tax reconciliations, including 941s, FUTA and SUTA and annual W-2 filings.
Timeline
Payroll Specialist
Rogue Ales & Spirits
05.2024 - 11.2025
Accounts Receivable Assistant
Rogue Ales & Spirits
09.2023 - 06.2024
Administrative Assistant
Modern Classics Auto Service
01.2012 - 01.2022
Office Manager
Reiche and Silliman, Inc.
01.1989 - 01.2012
Assistant to Building Manager
Jaymont Realty
01.1984 - 01.1989
Diploma -
Colonial High School