Michele Ramalhosa
Springfield
Summary
Executive Administrative Assistant skilled at offering high-level administrative support to Executive-level staff. Expert in travel management, expense tracking and schedule coordination. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Executive Assistant to CEO/ Office Manager
Viventium
01.2018 - 03.2023
- Handled confidential and sensitive information with discretion.
- Processed travel expenses and reimbursements for Executive team.
- Organized and coordinated company events including conferences, monthly Executive Leadership meetings, Board meetings and Employee functions.
- Scheduled and coordinated company-wide open position interviews
- Managed internal special projects of varying degrees of complexity.
- Wrote reports, executive summaries and newsletters.
- Implemented and managed Employee Recognition Platform.
- Planned, coordinated and scheduled office addition project.
- Facilitated team meetings with departments and collaborated in projects.
- Onboarded new employees with HR department and helped set up workstations.
Executive Assistant to Chief Sales Officer
SWK Technologies
03.2016 - 08.2017
- Prepared and executed sales materials and reports in preparation for sales meetings.
- Coordinated logistics for meetings and sales events.
- Managed executive calendars, scheduling meetings, and coordinated travel arrangements to optimize time.
- Processed travel expenses and reimbursements for Executive team and senior management group.
- Screened calls and emails and responded accordingly to support Executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Project Coordinator
SWK Technologies
08.2007 - 03.2016
- Managed project timeline between clients and technical teams.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Arranged travel and accommodation for team members and project partners.
- Maintained open communication by presenting regular updates on project status to clients.
- Assisted with billing inquiries and provided timely responses to enhance client satisfaction.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Prepared and submitted monthly billing reports to management for financial overview.
- Produced training manuals, presentations and resources for enhanced learning.
Education
Teacher Education
New Jersey City University
Jersey City, NJ2016
Bachelor Of Science - Business Administration
New Jersey City University
Jersey City, NJ12.2009
Skills
- Schedule Management
- Event Coordination
- Office Management
- Confidentiality
- Microsoft Office Proficiency
- Project Coordination
- Time Management
- Presentation Development
- Technical Support
- Executive Support
- Expense Reporting
- Team Collaboration
Timeline
Executive Assistant to CEO/ Office Manager
Viventium
01.2018 - 03.2023
Executive Assistant to Chief Sales Officer
SWK Technologies
03.2016 - 08.2017
Project Coordinator
SWK Technologies
08.2007 - 03.2016
Teacher Education
New Jersey City University
Bachelor Of Science - Business Administration
New Jersey City University
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