Michele Redden
Milford,DE
Summary
Dynamic Patient Access Specialist with a proven track record at Bayhealth Medical Center, excelling in insurance verification and patient registration. Skilled in maintaining HIPAA compliance while ensuring documentation accuracy. Adept at fostering relationships with patients and medical staff, enhancing communication and streamlining processes for improved patient experiences.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Patient Access Specialist
Bayhealth Medical Center
09.2021 - Current
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Prepared patient identification band and completed admissions papers.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Collected and validated patient demographics and insurance information.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
Logistics Team Leader
Choptank Transport
12.2015 - 09.2021
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Built and established relationships with staff and vendors.
- Studied data to identify trends and patterns in transportation activity.
- Prepared and presented reports to management on logistics performance.
- Implemented and developed supply chain strategies to optimize efficiency.
- Negotiated contracts to secure favorable rates and terms.
Logistics Coordinator
Choptank Transport
01.2011 - 12.2015
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Analyzed customer requirements and provided customized logistics solutions.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Updated and maintained databases to track shipments and inventory.
Export Traffic Coordinator
Baltimore Aircoil Company
07.2002 - 11.2010
- Performed and tracked global exporting operations for all North American plants (DE, IL, CA) moving $3-4 million freight quarterly.
- Handled domestic shipping between plant sites
- Interfaced with customs agencies to manage US Government contracts, provided legalized documents and resolve Homeland Security issues
- Partnered with in house freight forwarders to secure point-of-shipping steamship / air carrier equipment and country of import documents
- Collaborated with logistics team for pricing analysis, price caps, contract negotiations and trucking to/from ports
- Secured pricing, managed letter of credits and bank relationships
Production Control Associate
Baltimore Aircoil Company
01.2001 - 07.2002
- Supported the Inventory Control Group by reducing inventory and cutting shortages
- Worked with MRP reports to moniter purchased and manufactured parts
- Set up and performed physical inventory every 2 years
- Assisted in the execution of SOP for all aspects of Supply Chain
- Buyer of purchased parts up to $10k
Human Resources Assistant
Baltimore Aircoil Company
01.2000 - 01.2001
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Provided new hire orientation
- Partnered with external staffing agencies to identify candidates and schedule interviews
Education
High School Diploma -
Polytech High School
Woodside05-1996
Skills
- Information collection
- Patient registration
- Insurance verification
- Insurance information collection
- Co-payment collection
- Medical terminology
- Understanding of HIPAA compliance
- Documentation accuracy
- Deadline adherence
- Data entry proficiency
Timeline
Patient Access Specialist
Bayhealth Medical Center
09.2021 - Current
Logistics Team Leader
Choptank Transport
12.2015 - 09.2021
Logistics Coordinator
Choptank Transport
01.2011 - 12.2015
Export Traffic Coordinator
Baltimore Aircoil Company
07.2002 - 11.2010
Production Control Associate
Baltimore Aircoil Company
01.2001 - 07.2002
Human Resources Assistant
Baltimore Aircoil Company
01.2000 - 01.2001
High School Diploma -
Polytech High School
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