Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Rennier

Eddyville,KY

Summary

Detail-oriented Title Clerk with extensive experience in title processing, legal compliance, and customer service. Skilled in document review, auditing, and coordinating with various departments to ensure efficient workflow. Bringing strong organizational skills, problem-solving abilities, and a commitment to maintaining accurate records and excellent customer satisfaction. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for Automobile titles. Diligent and professional completes thorough, efficient and highly accurate research and reporting on historical records and digital data. Proficient in property titles, loan processes and legal judgments. Expert Microsoft user with good recordkeeping, organizational and time management abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dental position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for automobile property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management, and problem-solving abilities developed over 25+ years in field. Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for automobile property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management, and problem-solving abilities developed over 25+ years in field. Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for auto property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management, and problem-solving abilities developed over 25+ years in field. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for automobile titles. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for automobile titles. Detailed Title Administrator with 25 years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in Microsoft and Mac. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in Kentucky. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and Microsoft. Strong mathematical, customer service and data entry skills. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in Kentucky. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and Microsoft. Strong mathematical, customer service and data entry skills. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in Kentucky. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and Microsoft. Strong mathematical, customer service and data entry skills.

Overview

34
34
years of professional experience

Work History

Title Clerk

Patriot Cheverolet
04.2006 - Current
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Calculated and remitted state sales tax, service, and other charges.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
  • Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
  • Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
  • Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
  • Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
  • Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
  • Ensured legal compliance, diligently reviewing all submitted documents for adherence to state laws and regulations.
  • Optimized customer experience, responding promptly and professionally to inquiries regarding title status and requirements.
  • Boosted team efficiency by developing and leading training sessions on best practices for title clerks.
  • Strengthened team collaboration, sharing insights and strategies with peers to collectively overcome challenges.
  • Enhanced team knowledge, regularly updating colleagues on new title processing software and technologies.
  • Reduced customer wait times by efficiently managing queue of title applications and inquiries.
  • Created legal documents such as deeds, mortgages and leases based on title search results.
  • Examined and verified 52 titles weekly.

Receptionist Administrator

Princeton Buick
07.2000 - 01.2006
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
  • Improved data management practices, safeguarding confidential information more effectively.
  • Enhanced front office efficiency by streamlining appointment scheduling processes.
  • Assisted in organizing company events, contributing to team morale and cohesion.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Improved client satisfaction with timely and accurate information provision.
  • Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
  • Developed and maintained organized filing systems, reducing retrieval time for important documents.
  • Processed expense reports, ensuring timely reimbursement for employees.
  • Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Facilitated communication between departments, improving overall organizational efficiency.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.
  • Ensured welcoming environment for visitors, contributing to positive first impressions.
  • Maintained inventory of office supplies, preventing shortages and supporting daily operations.
  • Conducted market research for administrative tools, leading to better resource allocation.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Teacher's Assistant

Effingham Unit #40
09.1990 - 09.2003
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Reviewed lesson material with students individually or in small groups.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Documented student progress and communicated with parents to keep informed.
  • Prepared visual aids for lessons, enriching learning experience.
  • Supported implementation of literacy programs, boosting reading skills.
  • Managed classroom behavior, creating conducive environment for learning.
  • Adapted teaching methods to suit different learning styles, increasing student satisfaction.
  • Collaborated with teachers to implement new curriculum guidelines, resulting in more comprehensive subject coverage.
  • Encouraged critical thinking through use of problem-solving activities in classroom.
  • Increased class participation with introduction of innovative teaching aids.

Education

Associate of Applied Science - Accounting And Business Management

Danville Area Community College
Danville, IL
04.1989

Skills

  • Title processing
  • Accuracy and Precision
  • Notary Public
  • Document Review
  • Legal Compliance
  • Loan Documentation
  • Data Entry
  • Attention to Detail
  • Excellent Communication
  • Multitasking
  • Microsoft and Excel proficient
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Team building
  • Self Motivation
  • Interpersonal Skills
  • Goal Setting
  • Written Communication
  • Professional Demeanor

Timeline

Title Clerk

Patriot Cheverolet
04.2006 - Current

Receptionist Administrator

Princeton Buick
07.2000 - 01.2006

Teacher's Assistant

Effingham Unit #40
09.1990 - 09.2003

Associate of Applied Science - Accounting And Business Management

Danville Area Community College
Michele Rennier