Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Requena

La Habra,CA

Summary

Dynamic Property Manager with a proven track record at Buchanan Sampson Industrial Park, excelling in tenant relations and property inspections. Skilled in vendor management and maintenance coordination, I enhance tenant satisfaction through effective communication and prompt issue resolution, ensuring compliance with fair housing mandates and operational efficiency.

Overview

8
8
years of professional experience

Work History

Property Manager

Buchanan Sampson Industrial Park
08.2014 - 03.2020
  • Assisted in property inspections to ensure compliance with safety and maintenance standards.
  • Supported tenant communication by responding to inquiries and addressing concerns promptly.
  • Learned property management software for efficient record-keeping and tenant tracking.
  • Coordinated maintenance requests, ensuring timely resolution of issues for tenants.
  • Collected and organized documentation related to tenant applications and agreements.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Community Manager

Full Spectrum Management
01.2012 - 08.2014
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Evaluated property conditions and recommended improvements.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Coordinated appointments to show marketed properties.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Responded to Common Area Maintenance (CAM) inquiries.

Education

Required

El Camino High School
La Mirada, CA
06-1995

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Exceptional oral and written communication skills
  • Tenant relations
  • Property tours and inspections
  • Maintenance scheduling
  • Fair housing mandates
  • Vendor management
  • Maintenance coordination
  • Grounds maintenance

Timeline

Property Manager

Buchanan Sampson Industrial Park
08.2014 - 03.2020

Community Manager

Full Spectrum Management
01.2012 - 08.2014

Required

El Camino High School

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Michele Requena