Michele Reyes
Brooklyn,New York
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Ambassador
Capital One
09.2019 - Current
- Influenced Market Managers within Queens Market by identifying operational gaps and assisted in creating action plans to improve performance
- Point person for all Edison Pilots and development of associates to new processes
- Deliver exceptional customer service while reducing client’s financial anxiety
- Proficient in mitigating and researching fraud
- Directly influenced Ambassador's skills to understand and work complex Pinpoint processes
- Mentored Ambassador's at branch level contributing to well managed behaviors and exceptional BOA/ BAR results
- Actively share best practices
- Partner interviewer for new candidate.
Multi-Branch Ambassador
Capital One
10.2015 - 08.2019
- Directly coached Ambassadors to skill framework
- Led team of 8 to 12 in absence of Market Manager
- Influenced multiple teams and branches within the Market to operational integrity
- Directly Led Astoria Broadway Branch to exceptional BAR results for 2 consecutive years
- Empowered former RB|UBA roles transition to Ambassador role
- Collaborated or led in all branch performance cycles.
Market Manager
Capital One
01.2007 - 01.2015
- Led team sales effort and KPI acquisition
- Facilitated team meetings, outbound calling efforts, and disseminated company information
- Conducted developmental meetings with direct reports and built action plans
- Maintained high operational integrity standards
- Appointed mentor Branch and executed new hire training
- Conducted District operations meetings in conjunction with District Operations Consultants
- Facilitated interviews of potential candidates for District.
Skills
- Influential and Dedicated Team Member
- Strong and Decisive Leader
- Uncompromising Focus in Operations Compliance
- Strong Written and Oral Communicator
- Customer Advocate with a Strong Focus in problem-solving
Hobbies and Interests
- Advocate for Animal Adoption
- Avid Angler
- Philatelic |Numismatist Enthusiast
Timeline
Ambassador
Capital One
09.2019 - Current
Multi-Branch Ambassador
Capital One
10.2015 - 08.2019
Market Manager
Capital One
01.2007 - 01.2015