Summary
Overview
Work History
Education
Skills
Affiliations
Work Preference
Quote
Software
Languages
Interests
Websites
Timeline
Generic

Michele Reynolds

Bethlehem,PA

Summary

Dynamic Ops Manager with a proven track record at Dollar Tree, enhancing operational efficiency and employee motivation. Excelled in performance management and workflow planning, fostering a collaborative culture and achieving significant improvements in staff performance and compliance. Skilled in health and safety, adept at leading teams to exceed goals with strategic planning and leadership.

Overview

7
7
years of professional experience

Work History

Ops Manager/Assistant Store Manager

Dollar Tree
Bethlehem, PA
01.2023 - 01.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Provided leadership direction and guidance throughout the organization; promoted a culture of collaboration among staff members.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.

Player's Club Representative/Retail Sales Associate

Wind Creek Casino
Bethlehem, PA
01.2022 - 08.2023
  • I issued new player club membership cards in an efficient, friendly, and professional manner.
  • I redeemed benefits that the guest had earned on their player's club card.
  • I worked in slot tournaments when asked.
  • I completed all paperwork assigned to me during my shift.
  • I provided superior customer service to all internal and external customers, in compliance with Wind Creek customer service standards.
  • I handled any issues with marketing-related materials, promotions to bus patrons, as directed.
  • I also assisted the casino staff with special promotions.
  • I helped a client with a high-end selection of merchandise. I exceeded clients' expectations, often resulting in returning clients.
  • I was responsible for POs operations, store inventory, and shift cash/transaction reconciliation.

Front-End Associate

Target
Allentown, PA
07.2017 - 08.2020
  • Processed customer transactions and provided excellent customer service.
  • Assisted in organizing merchandise displays on the sales floor.
  • Maintained a clean, organized and inviting store environment.
  • Greeted customers warmly upon arrival and identified their needs.
  • Provided product knowledge to customers as needed.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Stocked shelves with new inventory according to established guidelines.
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Demonstrated strong problem-solving skills when handling customer complaints or inquiries.
  • Provided feedback from customers to store management to improve service and products.
  • Assisted customers with self-checkout processes and troubleshooting any issues.
  • Maintained clean and clutter-free front-end area.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Operated register for cash, check, and credit card transactions, maintaining accuracy.

Education

GED -

American Academy of Pinecrest
Miami, FL
07-2017

Skills

  • Health and safety compliance
  • Maintaining compliance
  • Workflow planning
  • Performance management
  • Employee motivation
  • Operational efficiency
  • Labor relations
  • Assignment delegation

Affiliations

  • Camping
  • Travel
  • shopping
  • Playing games on the internet

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offTeam Building / Company Retreats4-day work week401k matchPaid sick leave

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Software

Microsoft word

Microsoft edge

Languages

English
Native language
English
Advanced (C1)
C1

Interests

I'm a goal achiever

Timeline

Ops Manager/Assistant Store Manager

Dollar Tree
01.2023 - 01.2024

Player's Club Representative/Retail Sales Associate

Wind Creek Casino
01.2022 - 08.2023

Front-End Associate

Target
07.2017 - 08.2020

GED -

American Academy of Pinecrest

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Michele Reynolds