Michele Reynolds
Bethlehem
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Knowledgeable Bakery Assistant with solid background in bakery operations, including preparation, baking, and packaging of products. Proven ability to maintain high standards of cleanliness and organization in fast-paced environment. Demonstrated expertise in teamwork and customer service, ensuring smooth operation and satisfaction.
Overview
8
8
years of professional experience
Work History
Bakery Assistant
Giant/Martin
12.2024 - Current
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Ops Manager
Dollar Tree
01.2023 - 01.2024
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Assistant Store Manager
Dollar Tree
01.2023 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Player's Club Representative
Wind Creek Casino
01.2022 - 08.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Store Manager
Turkey Hill Minit Markets
08.2020 - 12.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Front End Associate
Target
07.2017 - 08.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
Front End Courtesy Clerk
Taylor Family Fuel
03.2018 - 09.2018
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Restocked and organized merchandise in front lanes.
- Facilitated smooth transitions between cashier shifts by replenishing supplies at stations as necessary throughout the day.
- Assisted in maintaining store safety by promptly addressing spills or other hazards, keeping aisles clear for customer traffic.
- Participated in ongoing training opportunities to further develop skills and knowledge related to front end operations, staying informed of industry trends and best practices.
- Maintained clean and tidy checkout area to optimize service delivery.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
07-2017
Skills
- Punctuality
- Display setup
- Recipe following
- Product packaging
- Standard operating procedures
- Customer service
- Management
- Customer relationship management
- Operations management
- Delegation
- Retail operations
- Store opening and closing
Languages
English
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Horseback Riding
- Backpacking
- Outdoor Recreation
- Gardening
- Camping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offPaid sick leave401k matchTimeline
Bakery Assistant - Giant/Martin
12.2024 - Current
Ops Manager - Dollar Tree
01.2023 - 01.2024
Assistant Store Manager - Dollar Tree
01.2023 - 01.2024
Player's Club Representative - Wind Creek Casino
01.2022 - 08.2023
Assistant Store Manager - Turkey Hill Minit Markets
08.2020 - 12.2021
Front End Courtesy Clerk - Taylor Family Fuel
03.2018 - 09.2018
Front End Associate - Target
07.2017 - 08.2020
American Academy of Pinecrest - High School Diploma,