Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Reznicek

Munnsville,NY

Summary

Dynamic professional with extensive experience at AT&T, excelling in team collaboration and problem-solving. Proven track record in enhancing customer satisfaction and driving sales growth through effective training and innovative inventory management. Adept at multitasking and leveraging computer skills to optimize operations and foster strong client relationships.

Overview

31
31
years of professional experience

Work History

Sr. Training Delivery

AT&T
11.2010 - Current
  • Assisted in daily operational tasks to support team efficiency and workflow.
  • Conducted research to gather information relevant to ongoing projects and presentations.
  • Collaborated with team members to streamline communication and enhance project outcomes.
  • Managed scheduling and coordination of meetings for project updates and discussions.
  • Engaged in training sessions to learn tools essential for effective project execution.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Store Manager

AT&T
02.2006 - 05.2010
  • Directed daily operations, ensuring optimal staffing and resource allocation to meet store objectives.
  • Managed inventory levels, implementing efficient stock management systems to reduce waste and improve turnover.
  • Trained and mentored staff, fostering a collaborative environment that enhanced team performance and customer service.
  • Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue opportunities.
  • Oversaw visual merchandising initiatives, enhancing product displays to attract customers and increase foot traffic.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant Store Manager

AT&T
01.2004 - 02.2006
  • Led daily operations to ensure outstanding customer service and store presentation
  • Developed staff training programs to enhance team performance and product knowledge
  • Implemented inventory management procedures, reducing shrinkage and optimizing stock levels
  • Collaborated with upper management on strategic planning initiatives to boost sales growth

Retail Sales Representative

AT&T
11.1994 - 01.2004
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
  • Assisted in inventory management, including stock replenishment and product organization on sales floor.
  • Trained new team members on operational procedures and customer engagement strategies.

Education

High School Diploma -

Clinton Senior High School
Clinton, NY
06-1984

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Computer skills
  • Multitasking and organization
  • Client relationships
  • Professionalism and etiquette

Timeline

Sr. Training Delivery

AT&T
11.2010 - Current

Store Manager

AT&T
02.2006 - 05.2010

Assistant Store Manager

AT&T
01.2004 - 02.2006

Retail Sales Representative

AT&T
11.1994 - 01.2004

High School Diploma -

Clinton Senior High School

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