Michele Rhoads
Tampa,FL
Summary
Self-motivated and confident sales professional with a proven ability to develop strong customer relationships, gaining a competitive edge in challenging environments. Excels at identifying customer needs and effectively demonstrating how products and services can meet those needs. Works well independently or collaboratively.
Overview
38
38
years of professional experience
Work History
Manager/Sales Manager
Bellalucia
11.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Cross-trained existing employees to maximize team agility and performance.
Sales Representative
PAINTERS ON DEMAND
03.2018 - 10.2022
- Make presentations to warm prospects and generate leads through networking and prospecting
- Manage sales pipeline by following up, focusing on the best leads, monitoring deals in the pipeline, updating pipeline information, and keeping the sales cycle short
- Build and maintain relationships with new and repeat customers
- Educate prospects on how products and services meet customers' needs, using consultative sales techniques to present the value of services offered
- Highlights: Exceeded sales quota by 20% in the first year by working with furnished leads, relationship building, and service upsells for the commercial market
- Implemented sales strategy for the homeowner market, on target to meet sales goals despite the impact of the COVID 19 epidemic.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
GENERAL MANAGER & CO-OWNER
OLGA'S BRIDAL SHOP BOUTIQUE
11.1991 - 01.2018
- Successfully launched successful bridal shop, maintaining brand standards, product inventory, and visual merchandising, branding the business as quaint and family-owned, with a focus on customer service
- Explored preferences of the customer, identifying their style and preferences in recommending wedding dresses and accessories
- Studied market and competitors in selecting styles and formulating pricing strategies
- Used social media platforms, including Facebook, Instagram, and Pinterest, to publicize the shop
- Highlights: Built business into one of the top three bridal boutiques in the Tampa Metropolitan Area
- Shop attained a five-star ratings in feedback from hundreds of customers on WeddingWire and other consumer websites
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Account Manager for Territory Sales
Revlon Cosmetics
08.1986 - 07.1991
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
Bachelor of Science - Communications -
Florida State University
Tallahassee, FLSkills
- Client Relationship Building
- Networking
- Lead Generation
- Sales Presentations
- Outside Sales
- Sales Management
- Consultative Sales
- Communicating/Negotiating
- Product Solutions
- Competitor Analysis
- Account Management
Timeline
Manager/Sales Manager
Bellalucia
11.2022 - Current
Sales Representative
PAINTERS ON DEMAND
03.2018 - 10.2022
GENERAL MANAGER & CO-OWNER
OLGA'S BRIDAL SHOP BOUTIQUE
11.1991 - 01.2018
Account Manager for Territory Sales
Revlon Cosmetics
08.1986 - 07.1991
Bachelor of Science - Communications -
Florida State University
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