Michele Riccio
NORTH HAVEN,CT
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
26
26
years of professional experience
Work History
Store Manager
Candy Works
06.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Special Education Paraprofessional
Wallingford Board Of Education
01.2008 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw class of students in absence of instructor.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
- Contributed to successful transitions between grade levels by collaborating closely with incoming teachers about each student''s specific strengths, challenges, and support requirements.
- Observed students' performance and recorded relevant data to assess progress.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Provided individualized reading, writing and math instruction to support student development.
Waitstaff Manager
Petrillos Restaurant
01.2008 - 04.2020
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Implemented performance evaluation system for waitstaff, fostering continuous improvement and professional growth.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Service Cashier
A&P Supermarket
01.1998 - 07.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Maintained accurate records of customer transactions for reporting purposes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Administrative Assistant
Community Health Care Center
08.2006 - 01.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Science - Liberal Arts And General Studies
Southern Connecticut State University
New Haven, CT05.2006
Associate of Science - Early Childhood Education
Gateway Community College
New Haven, CT05.2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Calm and Patient Demeanor
- Computer Skills
- Clerical Support
- Data Entry
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Verbal Communication
- Meticulous attention to detail
- Microsoft PowerPoint
- Prioritization
- Client Relations
- Social media knowledge
- Internet Research
- Supervising staff
Timeline
Store Manager
Candy Works
06.2020 - Current
Special Education Paraprofessional
Wallingford Board Of Education
01.2008 - Current
Waitstaff Manager
Petrillos Restaurant
01.2008 - 04.2020
Administrative Assistant
Community Health Care Center
08.2006 - 01.2008
Customer Service Cashier
A&P Supermarket
01.1998 - 07.2010
Bachelor of Science - Liberal Arts And General Studies
Southern Connecticut State University
Associate of Science - Early Childhood Education
Gateway Community College