Michele Rice
Spokane Valley,WA
Summary
Committed and motivated employee with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and multi-task oriented.
Overview
20
20
years of professional experience
Work History
Elementary School Assistant
Progress Elementary-Central Valley School District
Spokane Valley, Washington
10.2022 - 11.2023
- Supervised students during non-instructional times, including lunch and recess to maintain an orderly environment
- Provided one-on-one support to students requiring additional assistance with assignments.
- Enforced school discipline policies and procedures.
- Provided support to teachers, staff, and students in day-to-day operations.
- Took care of and assisted in minor injuries.
Junior Loan Processor
Heritage Home Loans
Spokane Valley, WA
09.2021 - 09.2022
- Filed completed packages quickly and efficiently.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Inspected loan package documentation to spot suspicious or fraudulent documentation.
- Helped lending staff set up files for new and existing loans.
- Organized loan files, updated databases, and prepared general correspondence
- Managed conditions sent from underwriting departments.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Spoke with past and present employers to verify employment
Commercial Vault Associate
U.S. Bank
Spokane , WA
05.2015 - 04.2016
- Balanced daily cash deposits from commercial customers,
- Answered customer calls and processed their coin orders
- Receives customer deposits from armored carriers
- Balances deposits, reported any cash discrepancies and maintained accurate records
- Counted large sums of cash for commercial customers
Land Technician
Diamond Resources
Williston, ND
04.2012 - 06.2013
- Answered phones and directed clients to the proper department
- Called land owners requesting documents as proof of land ownership
- Worked with and communicated with two other offices via phone and email
- Input lease agreements
- Wrote professional letters to clients
Sales Associate
Home Depot
Spokane, WA
05.2004 - 02.2012
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming calls to provide store, products and services information
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Acted as initial contact in addressing customer concerns
- Processed special orders and product deliveries in person and over the phone
- Cross-trained and provided back-up assistance for other customer service representatives when needed
Education
High School Diploma -
Central Valley High School
Spokane Valley, WA06.2001
Skills
- Excellent customer service
- Great communication skills
- Flexible
- Telephone skills
- Strong organizational skills
- Problem solver
- Energetic work attitude
- Computer proficiency
Timeline
Elementary School Assistant
Progress Elementary-Central Valley School District
10.2022 - 11.2023
Junior Loan Processor
Heritage Home Loans
09.2021 - 09.2022
Commercial Vault Associate
U.S. Bank
05.2015 - 04.2016
Land Technician
Diamond Resources
04.2012 - 06.2013
Sales Associate
Home Depot
05.2004 - 02.2012
High School Diploma -
Central Valley High School
Similar Profiles
Elizabeth BaldwinElizabeth Baldwin
Preschool Special Education Lead Teacher at Adams County Ohio Valley School District, Peebles Elementary SchoolPreschool Special Education Lead Teacher at Adams County Ohio Valley School District, Peebles Elementary School
Kelly BlizzardKelly Blizzard
Librarian at Dallastown Area School District, Ore Valley Elementary SchoolLibrarian at Dallastown Area School District, Ore Valley Elementary School
Teresa DeanTeresa Dean
Elementary School Teacher at Locust Valley Central School DistrictElementary School Teacher at Locust Valley Central School District