Michele Richardson
Mandeville,LA
Summary
Dynamic Resource Manager and Quality Assurance Analyst with a proven track record at Working Solutions ~ Sylvan Learning. Expert in resource management and client relations, successfully refining strategies to enhance performance. Skilled in financial analysis and staff management, fostering strong partnerships and driving operational excellence. Committed to continuous improvement and effective communication.
Overview
30
30
years of professional experience
Work History
Resource Manager/Quality Assurance Analyst
Working Solutions ~ Sylvan Learning
02.2019 - Current
- Collaborated with department heads to identify client needs regarding workforce for outward facing contact.
- Served as a key point of contact for both internal management and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
- Engage in ongoing training for effective results
- Conducted thorough skills assessments to match personnel with client expectations
Financial Manager
MTR Construction Company Inc.
10.2008 - 02.2019
- Oversee estimating and project management
- Manage all administrative functions, including correspondence, estimating, invoicing, payroll and financial reporting
- Effective communication with clients regarding scope of work and budget
- Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
Office Administrator
Rice, Fowler
02.2001 - 10.2005
- Designed, implemented and managed computer network for 50 man law firm, including: purchase of all equipment and software, planning roll out and installation and employee education.
- Managed accounting department staff relative to accounts payable, accounts receivable, invoicing, and financial reconciliations.
Office Manager
Feingerts & Kelly, LLC
06.1995 - 02.2001
- Started working for law firm as a paralegal, working closely with attorneys managing case files, drafting and editing documents.
- Moved into billing working closely with attorneys to capture all time and expenses.
- Ultimately managed all phases of legal billing, including: capturing billable hours and costs, producing bills, overseeing accounts receivable and accounts payable.
- Managed administrative staff
Education
Bachelor of Arts - Economics
Tulane University
New Orleans, LASkills
- Resource Management
- Quality Assurance
- Client Relations
- Staff Management
- Financial Analysis
- MS Office Suite
Timeline
Resource Manager/Quality Assurance Analyst
Working Solutions ~ Sylvan Learning
02.2019 - Current
Financial Manager
MTR Construction Company Inc.
10.2008 - 02.2019
Office Administrator
Rice, Fowler
02.2001 - 10.2005
Office Manager
Feingerts & Kelly, LLC
06.1995 - 02.2001
Bachelor of Arts - Economics
Tulane University
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