Michele Richter
Mount Laurel,NJ
Summary
Dedicated healthcare professional offering over 30 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
28
28
years of professional experience
Work History
Medical Assistant
Virtua Primary Care-Medford
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Office Assistant
Virtua Primary Care
01.2020 - 10.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Collected deductibles and copays to post money to patient accounts.
Lab Assistant
Virtua Health System
06.1996 - 01.2020
- Worked closely with lab staff on special projects.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Logged samples correctly into computerized tracking system.
- Demonstrated competence in collecting lab samples for testing.
- Managed specimen sample handling, receiving, storage and inventory.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Created and updated record of all supplies and equipment to monitor inventory.
- Prepared specimens for analysis and established proper chronological priorities in testing.
Education
No Degree - Phlebotomy
SUNY Stony Brook
Stony Brook, NYNo Degree - Certified Medical Assistant
American Training Center
Cherry Hill10-2022
Skills
- Customer Service
- Medical Software Applications
- Appointment Scheduling
- Phone and Email Etiquette
- Attention to Detail
- Medical Histories and Vital Statistics
- Patient Relations
- Organization and Time Management
- Patient Screening
- Cleaning and Sanitizing
- ICD-10 Coding
- Insurance Verification
- Patient Referral
- Reminder Calls
- Adaptable and Flexible
- Calendar and Appointment Management
Timeline
Medical Assistant
Virtua Primary Care-Medford
10.2022 - Current
Office Assistant
Virtua Primary Care
01.2020 - 10.2022
Lab Assistant
Virtua Health System
06.1996 - 01.2020
No Degree - Phlebotomy
SUNY Stony Brook
No Degree - Certified Medical Assistant
American Training Center
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