Summary
Overview
Work History
Education
Skills
Timeline
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Michele Robinson

Chicago,IL

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

30
30
years of professional experience

Work History

Assistant Office Manager

Aspen Dental
03.2023 - 01.2024
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

HR Manager

PROTEL MARKETING
11.1993 - 12.2022
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Education

Eastern Illinois University
Charleston, IL

Skills

  • Administrative Support
  • Data Inputting
  • Workflow Coordination
  • Policy and Procedure Modification
  • Training and Coaching
  • Human Resources
  • Payroll Administration
  • Performance Monitoring
  • Operations Management
  • Payroll Processing
  • Scheduling
  • Clerical Support
  • Administrative Oversight

Timeline

Assistant Office Manager

Aspen Dental
03.2023 - 01.2024

HR Manager

PROTEL MARKETING
11.1993 - 12.2022

Eastern Illinois University

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Michele Robinson