Summary
Overview
Work History
Education
Skills
Certification
Committee Appointments
Community Service
Presentations
Publications
Awards
Accomplishments
Professional Affiliations
Affiliations
References
Timeline
Generic
Michele Roe

Michele Roe

Chicago,Illinois

Summary

  • An established healthcare leader with 30+ years of operational experience as a change agent, who develops talent, is results driven in quality, safety, and service, and promotes a culture of diversity, equity, and inclusion.
  • Clinical and leadership prowess that spans multiple areas of expertise including Maternal/Child Services, Neonatal Intensive Care, Gynecologic Oncology, Surgical Services, GI, Dialysis and Emergency Services.
  • Demonstrates the ability to develop collaborative relationships and interdisciplinary teams that deliver strong organizational performance.
  • Strong at identifying talent potential and promoting professional growth and development.
  • Adept at conflict resolution, crucial conversations and communicating difficult messages.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Director of Nursing Operations

Advocate Trinity Hospital
Chicago, IL
01.2023 - 01.2024
  • Expanded span of control to include all areas of nursing including Obstetrics, Surgery, Emergency, Critical Care, Med/Surg, Clinical Education, Labor Resources and House Supervisors. Additional responsibility as Magnet Program Director and Patient Experience Lead.
  • Provides strategic direction for Nursing services in coordination with the Nursing strategic plan developed by the CNO at the Site and System levels.
  • Responsible for oversite and sustainability of performance in key resource areas including quality, safety and service with particular focus on labor productivity and cost-efficiency.
  • Oversite of physician and team engagement and satisfaction.
  • Drive growth by building strong community and physician relationships, i.e. collaborative agreements, FQHC partnerships, and participation in community events.
  • Prioritized growth and development of leaders with emphasis on DEI strategy to increase POC representation and talent potential utilizing mentorship, stretch assignments, and exposure through networking.
  • Provide executive leadership in driving excellence and gaining national recognition by regulatory bodies, i.e., Go Clear OR Smoke Free Certification, IDPH Perinatal Level 2 re-designation with no recommendations for improvement, and re-designation by WHO as Baby Friendly, Primary Stroke re-designation, and recognition by US News & World Report as one of the Best Hospitals in the nation 3 years in a row.
  • Promote talent and develop succession planning strategy for nursing leadership.

Director of Nursing, Obstetrics and Surgical Svcs

Advocate Trinity Hospital
Chicago, IL
11.2018 - 05.2022
  • Provides strategic direction for Surgical and Obstetric services in coordination with the Nursing strategic plan developed by the CNO at the Site and System levels.
  • Oversite of Obstetric services at both Advocate Trinity and Advocate South Suburban
  • Responsible for oversite and sustainability of performance in key resource areas including quality, safety and service with particular focus on labor productivity and cost-efficiency.
  • Oversite of physician and team engagement and satisfaction.
  • Drive growth by building strong community and physician relationships, i.e. collaborative agreements, FQHC partnerships, and participation in community events.
  • Prioritized growth and development of leaders with emphasis on DEI strategy to increase POC representation and talent potential utilizing mentorship, stretch assignments, and exposure through networking.
  • Provide executive leadership by driving excellence and national recognition by regulatory bodies, i.e., Go Clear OR Smoke Free Certification, IDPH Perinatal Level 2 re-designation with no recommendations for improvement, and re-designation by WHO as Baby Friendly.

Manager, Women and Infant Services

Advocate Trinity Hospital
Chicago, Illinois
01.2015 - 11.2018
  • 24-hour accountability for unit management/operations
  • Responsible for approximately 69 direct reports
  • Develop strategies to attain or exceed KRAs; financial performance, quality metrics, associate and patient experience
  • Evaluating and developing associate talent; succession planning, certification and STEPs
  • Coordinated and collaborated on the Baby Friendly journey (final preparation, education of staff/physicians, supporting documentation): Achieved Designation Jan 2016
  • Networking and building collaborative relationships across departments and system
  • Developing and implementing operational efficiencies and processes to improve quality outcomes (OR start time delays, LDRPs, Supply Chain Management, POC testing).

Performance Manger, Women’s Health

Northwestern Memorial Hospital
Chicago, Illinois
01.2011 - 01.2013
  • Develops and implements innovations in patient and family centered care that fosters quality, safety and effectiveness and serves as a model for nursing nationally
  • Leads the development and implementation of approaches to attain top decile performance on all quality and patient satisfaction outcomes
  • Accountable for financial performance
  • Contributes to the leadership of the units (approximately 240 direct reports)
  • Lead Baby Friendly Initiative for Women’s Health.

Manager, Postpartum

Northwestern Memorial Hospital
Chicago, Illinois
01.2001 - 01.2011
  • 24-hour accountability for unit management/operations
  • Recruitment/retention strategies (0% RN vacancy; Voluntary Turnover 5.9% exceeds organizational goal of 8.7%)
  • Performance evaluation and peer review (completed on time)
  • Staffing/scheduling (implemented 1:4 nurse patient ratio every shift; implemented electronic scheduling of all staff)
  • Cost containment strategies
  • Staff development and continuing education
  • Fiscal & capital/operational budget (FY06 Net Expense 2.5% favorable to budget, Agency Nursing 0.1 FTE favorable to budget)
  • Design/development/transition planning of new Prentice Women’s hospital
  • Quality/safety initiatives (2004-1st Place Quality Award for infant security initiatives)
  • Coverage of multiple units (interim manager Gyne/Gyne Oncology for approximately 6 months, two-three Postpartum Units while manager out on leave of absence for approximately 3 months).

Shift Manager, Special Care Nursery

Northwestern Memorial Hospital
Chicago, Illinois
01.1999 - 01.2001
  • 24-hour accountability for unit management/operations
  • Staffing/scheduling
  • Performance evaluation of approximately 40 FTEs
  • Cost containment strategies
  • Interdisciplinary team building
  • Recruitment/retention strategies
  • Networking within the NMH organization/community hospitals
  • Staff development.

Resource Coordinator, Special Care Nursery

Northwestern Memorial Hospital
Chicago, Illinois
01.1992 - 01.1999
  • 8-12 hour accountability for unit management/operations
  • Staffing/scheduling
  • Leadership/team building
  • Quality assurance/cost containment strategies
  • Calculation of cpps/hpps for analysis of patient/staff ratios.

Staff Nurse, Special Care Nursery

Northwestern Memorial Hospital
Chicago, Illinois
01.1991 - 01.1992
  • Participated in primary care treatment regimens along with other interdisciplinary medical teams
  • Coordinated teaching plans, demonstrations and instruction in facilitation of patient care
  • Devised individual nursing diagnoses and implementation of the nursing process in facilitation of patient health
  • Acted as preceptor/resource person in facilitation of educating new staff members with critical care skills
  • Certified in the critical care skills of IV insertion and Code Blue
  • Member of CBI Team
  • Responsible for clinical/managerial leadership skills as relief charge nurse and professional role model.

Interim Clinical Nurse Manager, Special Care Nursery

Northwestern Memorial Hospital
Chicago, Illinois
01.1990 - 01.1991
  • 24 hours accountability for unit management/operations
  • Recruitment/retention
  • Fiscal & capital/operational budgets
  • Quality management
  • Staff development
  • Leadership/team building.

Assistant Clinical Nurse Manager, Special Care Nursery

Northwestern Memorial Hospital
Chicago, Illinois
01.1988 - 01.1990
  • Management of day-to-day operations
  • Direct supervision of approximately 10-30 FTE's
  • Responsible for staff development strategies, retention/ recruitment
  • Staffing/scheduling
  • Leadership/team building
  • Quality assurance
  • Discipline.

Education

M.B.A. - Healthcare Management

Loyola University
05.2009

13th Midwestern Institute for Nursing Leadership Conference -

01.2005

B.S.N. -

Loyola University, Marcella Neihoff School of Nursing
05.1986

Skills

  • Clinical Operations Management
  • Clinical Resources Management
  • Project Management
  • Accreditation Coordination
  • Relationship Building
  • Process Improvement
  • Multidisciplinary Collaboration
  • Recruiting and Retention
  • Nurse Education, Training and Simulation
  • Quality Improvement
  • Budget Management
  • Strategic Planning
  • Public Speaking
  • Professional Development
  • Strong Work Ethic
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook)

Certification

  • Registered Nurse, 1986-present, State of Illinois
  • NE-BC, 2011-2022, ANCC Board Certified Nurse Executive (recertification in progress)
  • BLS, 1984-present
  • Neonatal Resuscitation Instructor, 1992-2006, Hospital based
  • PCVC Team, 1999-2001
  • Neonatal Transport, 1990-2001
  • Neonatal Resuscitation, 1990-1992

Committee Appointments

  • 2023 Illinois POC Steering Committee - Interview Panel Sub-Committee, Co-Lead (focus on diversifying the interview panel of prospective leaders with the goal of ensuring that internal and external candidates are considered without bias}
  • 2023 ATH ED Renovation Project; Nursing Operational lead on planning committee for estimated 6M renovation project. Focus with staying on-time and in budget and securing additional funding from philanthropic prospects for needs outside the approved scope of the project.
  • 2018 ASSH Procedural Center Kaizen Team, Participant in planning of new procedural center
  • 2018- Current Advocate Trinity Navigate Program, Leader Facilitator and Mentor
  • 2017-Present Advocate Trinity Associate Safety Taskforce Site Chair, Member of System Taskforce
  • 2015-Present Advocate Trinity Labor Relations Team
  • 2015 Advocate Trinity Associate Safety Taskforce, Member of team developed to reduce employee injuries and eliminate hazards in the workplace.
  • 2015-Present Advocate Diversity Recruitment Council, Member
  • 2013 Occupational Health and Employee Safety Advisory Council, Collaborate with department of safety on employee health and safety initiatives/workman’s compensation policies and procedures as a representative of the division of patient care at NMH
  • 2012-2013 Nursing Shared Leadership Performance Committee, Manager Facilitator
  • 2007-2013 Northwestern Memorial Hospital Women’s Leadership Group
  • 2006-07, 2011-12 Union Negotiations Committee, Negotiated NMH contract with SEIU, Local #20
  • 2005-2013 Labor Management Committee, Developing rapport with union stewards/ problem-solving issues
  • 2002-2007 Women’s Health Management Project, Planning, design, and development of new Prentice Women’s Hospital
  • 2002-2012 Value Analysis Team, Organizational product evaluation/standardization
  • 2005-2012 Diversity Taskforce, Focus on organizational diversity initiatives

Community Service

  • US Department of Health & Human Services' M.O.M.S (Maternal Outcomes Matter Showers) Tour, October 28, 2023, Corliss HS, Chicago, Il., Member Executive Committee/Exhibitor
  • March of Dimes, Healthy Pregnancy and Community Wellness Event, September 30, 2023, Shine Bright Community Center, Chicago, Il., Opening Remarks
  • Sigma Gama Rho Project Cradle Care, 2016-2018, Sponsor/speaker
  • Beverly Breast Cancer Walk, 2014
  • Volunteer, Chicago Cares, 2010-2012
  • Volunteer, Greater Chicago Food Depository, 2012
  • President, St. John De LaSalle Catholic School Board, 2004-2007
  • Coach, St. John De LaSalle Catholic School-Girls Basketball, 2005-2014
  • Nurse Consultant, Montessori Infant and Toddler Academy, Inc., 1994-2007
  • Volunteer, Girls Scouts of America Troop 227/228, 1995-2001

Presentations

  • March of Dimes, Healthy Pregnancy and Community Wellness Event, September 30, 2023, Opening Remarks on behalf of AH, financial sponsor for the event.
  • AWBC SisStems Conference, Panel Discussion, "Sistering Up for Maternal Health: Our Risk, Our Responsibility, Our Rewards", September 24, 2022, DuSable Museum, Chicago, Illinois. Panelists discussing the maternal health crisis, risk factors, how we are working to improve outcomes of black women, and Q&A.
  • Oh No, That Will Never Happen to Me: Dispelling the Myths and Understanding Your Role in Employee/Patient Safety, Advocate Trinity Hospital, 05/2016
  • Breastfeeding…The Best Beginning: Making a Difference in the African American Community, 2nd Annual Midwest Healthy Start Grantee Program, 02/2016
  • A Culture of Safety: Who Owns It…Them…You…Me…Who?, FMEA, Northwestern Memorial Hospital, 06/2012
  • Oh No, That Will Never Happen to Me: Creating a Culture of Safety: Dispelling Myths and Understanding Your Role in Employee Safety, Northwestern Memorial Hospital, 02/2012
  • Accountability Ladder, Women’s Health Leadership Meeting, Northwestern Memorial Hospital, 03/2007
  • Narcotic Diversion, Level I/II Manager’s Meeting, Northwestern Memorial Hospital, 02/2004
  • Nursing as a Career, Whitney Young Career Fair, Whitney Young Magnet High School, 05/20/1987

Publications

Organizational Behavior in Health Care, 4th Edition

March 27, 2021

https://www.doody.com/dej/PublicTitle.asp?ISBN=9781284183245

Resilient Health Care - Volume 6: Muddling Through with Purpose

August 9, 2022

https://www.doody.com/dej/PublicTitle.asp?ISBN=9780367558031

Fast Facts for the Neonatal Nurse: A Care Guide for Normal and High-Risk Neonates, 2nd Edition

July 20, 2021

https://www.doody.com/dej/PublicTitle.asp?ISBN=9780826184849

Awards

  • 2023 Peak Leadership Program, Most Inspirational Award - "Reach for the Peak!"
  • 2022 AWBC Egretha Health Impact and Equity Award recipient
  • Beta Gamma Sigma Honor Society 2009
  • Baxter International Scholarship for Academic Achievement in MBA, Healthcare Management, 2008
  • $10,000 Chicago Tribune & YMCA Black/Hispanic Achievement Award1990
  • Northwestern Memorial Hospital Afro-American Scholarship Award, 1982, $1,000.00

Accomplishments

Appointments:

  • Ignite Leadership Mentoring Program October 2023 (nomination only mentoring program for high achieving female leaders)
  • Peak Leadership Program, Spring Graduate 2023

National Recognition obtained under my leadership:

  • US News & World Report recognition as one of the Best Hospitals in the Nation 3 years in a rows
  • WHO designation and re-designation as Baby Friendly (2016, 2023); 1st Hospital in Chicago and 1st Hospital in Advocate
  • Blue Cross Blue Shield Distinction + in Maternity Care
  • IDPH Level 2 Perinatal Re-designation 2023 - No non-conformities or recommendations for improvement.
  • Go Clear Smoke Free OR Certification

Quality Outcomes:

  • NTSV C/S rates currently at 13.6% exceeding Leapfrog benchmark of 23.9%.
  • 100% physician and nurse breastfeeding education compliance required by Baby Friendly designation requirements. Noteworthy mention for physician education exceeding the 2 hr expectation.
  • Improved overall ATH patient experience score from 38 (Dec 2022) to 98 (Aug 2023) against a goal of 100.
  • Health Outcomes score top decile last 3 years and currently at 121 against a goal of 100.

Professional Affiliations

  • Beta Gamma Sigma Honor Society (International Business Honor Society), 2009 - Current
  • American Organization of Nurse Leaders, 2018-2021
  • Association of Women's Health Obstetrics and Neonatal Nurses, Member 2009-2014

Affiliations

  • Avid sports enthusiast
  • Ardent cook and foodie
  • Love of the arts, especially live music, theater and other forms of artistic expression
  • Formidable gamer

References

References available upon request.

Timeline

Director of Nursing Operations

Advocate Trinity Hospital
01.2023 - 01.2024

Director of Nursing, Obstetrics and Surgical Svcs

Advocate Trinity Hospital
11.2018 - 05.2022

Manager, Women and Infant Services

Advocate Trinity Hospital
01.2015 - 11.2018

Performance Manger, Women’s Health

Northwestern Memorial Hospital
01.2011 - 01.2013

Manager, Postpartum

Northwestern Memorial Hospital
01.2001 - 01.2011

Shift Manager, Special Care Nursery

Northwestern Memorial Hospital
01.1999 - 01.2001

Resource Coordinator, Special Care Nursery

Northwestern Memorial Hospital
01.1992 - 01.1999

Staff Nurse, Special Care Nursery

Northwestern Memorial Hospital
01.1991 - 01.1992

Interim Clinical Nurse Manager, Special Care Nursery

Northwestern Memorial Hospital
01.1990 - 01.1991

Assistant Clinical Nurse Manager, Special Care Nursery

Northwestern Memorial Hospital
01.1988 - 01.1990

M.B.A. - Healthcare Management

Loyola University

13th Midwestern Institute for Nursing Leadership Conference -

B.S.N. -

Loyola University, Marcella Neihoff School of Nursing
Michele Roe