MICHELE ROMANIC
Restaurant Manager
Jeffersonville
Summary
Proactive and meticulous business manager with over 30 years of experience in the restaurant industry. Proficiencies in inventory control, sales, staff training and development. Guest-oriented team player with expertise generating optimal satisfaction levels while building profits and creating new sales base. Results-driven, goal-oriented and looking to develop my extensive restaurant management background into a different type of leadership role.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Manager
Cheddar's Scratch Kitchen Darden Restaurants
09.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Restaurant Manager
Cheddar's Scratch Kitchen Darden Restaurants
09.2019 - 09.2021
- Transitioned from one Darden Restaurant to another concept.
- Cheddar's was a recently acquired concept, so I was able to help navigate many aspects of the back-of-house computer functions and the point of sale functions as well.
- Created a better organizational system for essential files and took over accounts receivable in the restaurant.
- Took on the role of front-of-house manager and helped staff all positions through interviewing, hiring, training and retaining.
- Raised awareness of guest satisfaction and increased scores on our Ziosk platform.
- Created better sanitation habits by developing new daily cleaning checklists and following up every shift.
- Worked through pandemic starting March of 2020 and that continued through May of 2020. Our management staff of 6 worked 60+ hours each week to ensure guest would continue to support our business. We hoped that we would help create brand confidence in us, in our restaurant, and in Darden as a whole. This was an incredible exercise in team building and patience as it was just US.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Manager
Longhorn Steakhouse Darden Restaurants
06.2015 - 09.2019
- Role model in sanitation, cleanliness and organization.
- Achieved district and store goals, including sales increase of 20% and sanitation scores of 95% and above, through relentless training and follow up.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Controlled costs to keep business operating within budget and increase profits.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Cross-trained existing employees in order to maximize team performance.
General Manager
Cracker Barrel
10.2012 - 04.2015
- Responsible for scheduling, shift control, profit and loss statements
- Focused on training and promoting a strong team
- Supervised a staff of over one hundred people
- Set and achieved targets by successfully directing a team of four associate managers.
- Promoted from Associate Manager to Senior Associate then to General Manager.
- Role model in sanitation, cleanliness and organization.
- Worked on the top performing teams in the district.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Supported regulatory compliance by overseeing all audits to verify protocol adherance.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
Associate Manager
Old Chicago
02.2012 - 09.2012
- Motivated staff to perform at peak efficiency and quality.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Led and directed team members on effective methods, operations and procedures.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Carefully interviewed, selected, trained and supervised staff.
Associate Manager
Cracker Barrel
08.2008 - 02.2012
- Set and attain food cost goals through kitchen training and back-of-the-house organization
- Manage schedule for 80+ employees Set and attain sales, supply and maintenance goals through effective shift control
- Provide excellent guest service through heightened dining room awareness and constant coaching of and feed back to the employees
- Lead team in areas of cleanliness and sanitation through high level of detail and commitment to excellence.
- Handled disciplinary actions, performance appraisals and terminations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
- Conducted monthly inventories of raw materials and components on work floor.
General Manager
Sonic
08.2007 - 08.2008
- Responsible for scheduling, shift control, profit and loss statements, local store marketing and training.
- Trained two assistant managers, promoted three team members to crew trainers, promoted an assistant to manager.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Certified Training Manager
ARG Inc.
07.1990 - 03.2007
- Responsible for effectively managing a team of thirty, while sustaining the high standards required to be a certified training unit.
- Functioned as an area leader in profit and loss analysis and problem solving to achieve company goals in all controllable areas.
- Continually coached team to provide extraordinary customer service while maintaining a clean, productive environment.
- Promoted through the ranks, after starting as a cashier, to certified training manager by consistently getting results and exceeding company standards.
- Generated sales increase of fifteen percent through a team implementation of local store marketing.
- Awarded Manager of the Year for two consecutive years.
- Trained two supervisors and fifteen managers as well as many internal promotes.
- Received company Presidents award for profit increase of more than fifty percent numerous times.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Castle High School
Newburgh, IN 08.1987 - 05.1991
Skills
Customer service
Managing
Profit and loss statements
Scheduling
Staffing
Verbal and written communication
Business analysis
Budgeting
Detail-oriented
Planning and organization
Skilled problem solver
Positive and friendly
Computer literate
Motivated team player
Natural leader
Cash handling and management
Timeline
Restaurant Manager
Cheddar's Scratch Kitchen Darden Restaurants
09.2021 - Current
Restaurant Manager
Cheddar's Scratch Kitchen Darden Restaurants
09.2019 - 09.2021
Manager
Longhorn Steakhouse Darden Restaurants
06.2015 - 09.2019
General Manager
Cracker Barrel
10.2012 - 04.2015
Associate Manager
Old Chicago
02.2012 - 09.2012
Associate Manager
Cracker Barrel
08.2008 - 02.2012
General Manager
Sonic
08.2007 - 08.2008
Certified Training Manager
ARG Inc.
07.1990 - 03.2007
High School Diploma -
Castle High School
08.1987 - 05.1991
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